Issue with Serve Status of campaign

[Pradeep Datla]

Hi,

After Creating a campaign if the ads get disapproved or account gets suspended, the serve status of the campaign is stuck in "Eligible". But the serve status through adwords api we are getting serve status as "Serving" while google is actually not serving the ads.

This is causing an issue for us as in our application it actually shows as the campaign is currently serving, but in reality it is still in "eligible" status

How would i determine if a campaign is actually serving ads or not? 

Thank You,
Pradeep Datla.

[Pradeep Datla]

What we want to know is if a campaign is actually "serving" or if it is stopped for some reason - as i have seen sometimes when account is suspended or there are issues with billing, campaigns are in eligible state - but in api i get servestatus as "serving". so i am not able to know if the campaign is actually serving or if it is waiting for some user action

please let me know.

[Google Ads API Forum Advisor Prod]

Hello Pradeep,

Thank you for reaching out. With regards to your concern, the servingStatus field of the campaign object will help you determine if the campaign is currently serving ads or has ended. You could use CampaignService to retrieve the campaign details via API and check for this field to determine the serving state of the campaign. If you are observing any discrepancy, please share the complete request and response logs along with the client customer id for further investigation.

P.S. Please use Reply privately to author option while sharing the details.

Regards,
Nikisha Patel, Google Ads API Team

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