BudgetOrderService - CUSTOMER_NOT_WHITELISTED_FOR_API V201302

[live_ines]

Hi

Can anyone help with this please?

I'm using API V201302 to create customers and campaigns.

For each client created by API I use BudgetOrderService to define the method of payment / billing, but I get the following error message:

System.Web.Services.Protocols.SoapException: [NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API @ ; trigger:'Manager 7****** is not whitelisted under RESELLER or AGENCY'] at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String methodName, Object[] parameters)

How to fix this?

How to have all the client I have created by API on the Whitelist for API. Has this any cost associated?

Best regards,

Lfernandes

[Anash P. Oommen (AdWords API Team)]

Hi,

BudgetOrderService is available right now only through a whitelist. There is no extra cost associated with this API, you have to reach out to your Google Account manager to request access to this service.

Cheers,
Anash P. Oommen,

AdWords API Advisor.

[live_ines]

Hi Anash P. Oommen,

Thank you for your reply.

We will contact our Google Account Manager to request access to BudgetOrderService.

Best regards,

Lfernandes

[Rothana Choun]

Hello,

I got the same problem and I wonder how and where can I contact to my Google Account Manager.
Can you give more detail about this?

Thanks !

[Anash P. Oommen (AdWords API Team)]

Hi,

If you don't know who your Google Account Manager is,  then you could try reaching out to the AdWords Help team at https://support.google.com/adwords/answer/1385067?hl=en and check if you have one assigned.

Cheers,

Anash

[Martin SangDo]

I contacted them via mail & chat, he said contact API provider. However he doesn't know how to contact them!!!

[Google Ads API Forum Advisor Prod]

Hi Martin,

Thank you for reaching out to us. I'll take a look at this internally and get back to you as soon as possible.

Thank you,
Bryan, Google Ads API Team

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[Google Ads API Forum Advisor Prod]

Hi Martin,

I'm currently looking into this issue. Could you clarify that you're trying to find out who your Google Account Manager is, and that you contacted the Product Support Team for this information but was unable to obtain this information? If this isn't your concern, could you elaborate on your issue so that I may further assist you?

[Martin SangDo]

Hi Bryan, yes correct. 
"find out who your Google Account Manager is, and that you contacted the Product Support Team for this information but was unable to obtain this information". How I can contact my Google representative to request White list?

[Google Ads API Forum Advisor Prod]

Hi Martin,

Thank you for the clarification. Could you please confirm that you would like whitelisting for BudgetOrderService, and confirm the highest level MCC ID to be whitelisted for BudgetOrderService? I can assist you with your whitelisting request.