AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

[Jonathan Dunn]

HI,

I'm expanding an existing query which was using the CampaignPerformance objects to retrieve the related Campaigns objects as well.

With the same OUATH login, I can quite happily rertrieve the performance results but not the Campaigns results. I simply get the following SOAP response.

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

<requestId>0005a7a46844b2720ac7c261a4038aea</requestId>

<serviceName>CampaignService</serviceName><methodName>get</methodName>

<operations>1</operations><responseTime>82</responseTime>

</ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Client</faultcode>

<faultstring>[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:'&lt;null&gt;']</faultstring>

<detail>

<ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

<message>[AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:'&lt;null&gt;']</message>

<ApplicationException.Type>ApiException</ApplicationException.Type>

<errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="AuthorizationError">

<fieldPath></fieldPath>

<trigger>&lt;null&gt;</trigger>

<errorString>AuthorizationError.CUSTOMER_NOT_ACTIVE</errorString>

<ApiError.Type>AuthorizationError</ApiError.Type>

<reason>CUSTOMER_NOT_ACTIVE</reason>

</errors>

</ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

I have tried with several different client ids and all return the same results - performance is available but not Campaigns.

Any ideas? I've seen several other messages regarding the 15 month suspension but this is on an active manager account with active client accounts. We have had a couple of legacy client accounts be disabled but these are not the ones I'm trying to access.

Thanks

[Google Ads API Forum Advisor Prod]

Hi Jonathan,

Please share some of the CIDs that you tried making requests for via reply privately to author so I can take a look.

Regards,
Anthony
Google Ads API Team

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[Jonathan Dunn]

Anthony,

I sent the CIDs last week - any update?

Jon

[Google Ads API Forum Advisor Prod]

Hi Jon,

I didn't receive your CIDs. Could you please send them again?

Thanks,

[Jonathan Dunn]

Anthony, is there any updated on this please?

Thanks, Jon

[Google Ads API Forum Advisor Prod]

Hello,

I apologize for the delay in response here. If this issue is still occurring, can you please provide a recent request ID so that I can look it up in our logs and try to determine what's going wrong?

Regards,
Mike, Google Ads API Team

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[Jonathan Dunn]

Mike,

I've just tried again and got the same results.

 <requestId>0005a8c1e9cb3a660a37af8389053f5c</requestId>

Jon

[Google Ads API Forum Advisor Prod]

Hello,

No request with that ID exists in our logs. Could you share the full request/response? Also, to confirm, you are using the AdWords API, not the Google Ads API, correct?