Keyword Performance Report Quality Score Inconsistencies

[pete]

Dear Adwords API team

As of earlier today, I've started getting an inconsistency in the quality score metric, retrieved via the Keywords Performance report.

Here is an example; these rows were taken from the results of an identical report request, generated within 3 minutes of each other

<row day='2016-05-12' adGroupID='17152952715' campaignID='192533355' keywordID='22483790564' keyword='XXXXXXXXXX' matchType='Broad' qualityScore='--' impressions='1' firstPageCPC='10000'/>

<row day='2016-05-12' adGroupID='17152952715' campaignID='192533355' keywordID='22483790564' keyword='XXXXXXXXXX' matchType='Broad' qualityScore='9' impressions='1' firstPageCPC='10000'/>

As you can see, the quality score is "--" in one and "9" in the other. This causes my code to throw an exception as "--" is not an integer.

It's affecting only a small number of report, and repeatedly re-running the affected reports eventually resolves the problem, as they are retrieving data in the expected format.

So it's not affecting all your reporting servers.

Could you please investigate?

thanks

pete

[Mariusz]

Hi all,

   We are seeing exactly the same issue, although it impacts more accounts in our case. Our process is downloading stats in batches and we noticed that every time we rerun the batch there are different accounts failing with invalid quality score.

Regards,

Mariusz

[Christian H.]

Hi!

I'm having the same issue. First occurence was 2016-05-12 22:50 CET

best regards

Christian

[Will]

Hello!

We're also having this same issue, any updates on this one API team?

Thanks,

Will

[Umesh Dengale]

Hello,

We are actively investigating the issue and will provide updates as soon as we have more information.

Thanks,

Umesh, AdWords API Team.

[Mauro Cohen]

We are having the same problem, do you know if the fix would be for today?

[Umesh Dengale]

Hello,

We don't have timeline for the fix. The engineering team is actively investigating the issue and will provide updates as soon as we have more information.

[Josh Radcliff (AdWords API Team)]

Hi,

This issue has been fixed and you should no longer get back '--' (double dash) values for the QualityScore field. Please rerun any reports that you were unable to process earlier and post back here if you encounter any issues.

Thanks,

Josh, AdWords API Team