Batch job in processing state for multiple days

[Ciel Eijssen]

Hi team,

We have one client who is suffering from batch jobs that aren't being processed. These are batch jobs with 13.811 operations for adgroup criteria (listing groups) for a Smart Shopping Campaign. Can you help us out on why these batch jobs get stuck in the "processing" state? Similar operations for other clients are being processed successfully within a reasonable amount of time. I tried resubmitting multiple batch jobs with the same operations. The first one was submitted June 16th and still hasn't finished.

The latest batch job id = 9509575901.

I can send you the client customer id in a private reply.

Best,

Ciel

[Google Ads API Forum Advisor]

Hi Ciel,

Thank you for reaching out to our API support team.

So that I can take a closer look and possibly raise the issue to the rest of our API support team, could you provide as well the complete request and response logs, and request-id of your batch request that has been in 'processing' status for days?

Along with the customer ID, you may send over these details via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Peter Laurence Google Ads API Team

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