Google Ads API returns "Internal error encountered" error  

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Kyotsu

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Oct 27, 2020, 6:15:38 AM10/27/20
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Dear Google Ads API support teams,
Normally, I request to Google API with same request, same account then it's fine.
But today, I got an 500 Internal error encountered when request to Google Ads API,

Request API endpoint: https://googleads.googleapis.com/v3/customers/3680632216/googleAds:search
Request Body:
{
  "query" : "SELECT ad_group.id,ad_group.name,segments.date,segments.device,customer.id,campaign.id,ad_group_criterion.criterion_id,customer.descriptive_name,campaign.name,ad_group_criterion.final_mobile_urls,ad_group_criterion.final_urls,ad_group_criterion.status,ad_group.tracking_url_template,ad_group.url_custom_parameters,metrics.active_view_impressions,metrics.active_view_measurable_cost_micros,metrics.active_view_measurable_impressions,metrics.all_conversions,metrics.all_conversions_value,metrics.clicks,metrics.conversions,metrics.conversions_value,metrics.cost_micros,metrics.cross_device_conversions,metrics.engagements,metrics.gmail_forwards,metrics.gmail_saves,metrics.gmail_secondary_clicks,metrics.impressions,metrics.interactions,metrics.video_quartile_100_rate,metrics.video_quartile_25_rate,metrics.video_quartile_50_rate,metrics.video_quartile_75_rate,metrics.video_views,metrics.view_through_conversions,ad_group_criterion.age_range.type,ad_group_criterion.app_payment_model.type,ad_group_criterion.custom_affinity.custom_affinity,ad_group_criterion.custom_intent.custom_intent,ad_group_criterion.final_url_suffix,ad_group_criterion.gender.type,ad_group_criterion.income_range.type,ad_group_criterion.keyword.match_type,ad_group_criterion.keyword.text,ad_group_criterion.listing_group.case_value.hotel_city.city_criterion,ad_group_criterion.listing_group.case_value.hotel_class.value,ad_group_criterion.listing_group.case_value.hotel_country_region.country_region_criterion,ad_group_criterion.listing_group.case_value.hotel_id.value,ad_group_criterion.listing_group.case_value.hotel_state.state_criterion,ad_group_criterion.listing_group.case_value.product_bidding_category.country_code,ad_group_criterion.listing_group.case_value.product_bidding_category.id,ad_group_criterion.listing_group.case_value.product_bidding_category.level,ad_group_criterion.listing_group.case_value.product_brand.value,ad_group_criterion.listing_group.case_value.product_channel.channel,ad_group_criterion.listing_group.case_value.product_channel_exclusivity.channel_exclusivity,ad_group_criterion.listing_group.case_value.product_condition.condition,ad_group_criterion.listing_group.case_value.product_custom_attribute.index,ad_group_criterion.listing_group.case_value.product_custom_attribute.value,ad_group_criterion.listing_group.case_value.product_item_id.value,ad_group_criterion.listing_group.case_value.product_type.level,ad_group_criterion.listing_group.case_value.product_type.value,ad_group_criterion.listing_group.parent_ad_group_criterion,ad_group_criterion.listing_group.type,ad_group_criterion.mobile_app_category.mobile_app_category_constant,ad_group_criterion.mobile_application.app_id,ad_group_criterion.mobile_application.name,ad_group_criterion.parental_status.type,ad_group_criterion.placement.url,ad_group_criterion.topic.path,ad_group_criterion.topic.topic_constant,ad_group_criterion.url_custom_parameters,ad_group_criterion.user_interest.user_interest_category,ad_group_criterion.user_list.user_list,ad_group_criterion.webpage.conditions,ad_group_criterion.webpage.criterion_name,ad_group_criterion.youtube_channel.channel_id,ad_group_criterion.youtube_video.video_id FROM ad_group_audience_view WHERE segments.date BETWEEN '2020-10-16' AND '2020-10-25'",
    "page_token": "",
    "return_total_results_count" : true,
    "summary_row_setting": "SUMMARY_ROW_WITH_RESULTS"
}

Response Body:
{
  "error": {
    "code": 500,
    "message": "Internal error encountered.",
    "status": "INTERNAL"
  }
}

I also take a look on Google about this error and found this support: https://groups.google.com/g/adwords-api/c/ZUgA0tGKtaY/m/rGgdzcHxAQAJ

Checked again and i'm sure that "the login-customer-id and the customerId should not have dashes in them"


Kyotsu

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Oct 29, 2020, 11:32:19 PM10/29/20
to AdWords API and Google Ads API Forum
The corresponding (3680632216) account was added on October 27th
If I remove the “ad_group_criterion.app_payment_model.type” field, the error disappears.
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