Internal Server Error when using BatchJobService to add an account level placement exclusion of type YoutubeChannel (CustomerNegativeCriterionOperation)

[Arjun S]

Hi,

The API returns an "internal server error" response for CustomerNegativeCriterionOperation operations (for YoutubeChannel placements) when using BatchJobService. The same operation for other placement types are run successfully.

{{ "errors": [ { "errorCode": { "internalError": "INTERNAL_ERROR" }, "message": "An internal error has occurred.", "location": { "fieldPathElements": [ { "fieldName": "mutate_operations", "index": 1 }, { "fieldName": "customer_negative_criterion_operation" } ] } } ] }}

Tested with API version 9 and 10.

Also, there are no errors when using CustomerNegativeCriterionService to add the same YoutubeChannel placements as exclusions.

Can someone help me with this?

Thanks & Regards,

Arjun S

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to us.

An internal_error could be caused when something unexpected happened while processing the request. To investigate the issue further, could you please provide the complete request and response logs, with the request-id? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Thanks,

Nirmita Google Ads API Team

 

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