API Basic acesss

[V Y]

Submitted API Application for basic access weeks ago, got confirmation of form submission but no response since.

None of the support options work, (line/phone) what to do?
Please help 

thank you...

[Google Ads API Forum Advisor]

Hi,

Thank you for raising this concern to the Google Ads API support team.

Upon checking, it appears that this is about your basic access token application. However, kindly note that, we are unable to provide the updates or status of your application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

In addition, have you tried to contact them using the Compliance Support team form (https://support.google.com/adspolicy/contact/contact_ads_api) on your end? If so, can you please provide the MCC ID and case ID generated when you submitted your application which has a format of #-############# so they can assist you further?

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:
The client requested a Basic access token weeks ago, got confirmation of form submission and still haven't received any response. 

Important details:

• MCC ID - Requested
• Case ID - Requested

 

This message is in relation to case "ref:_00D1U1174p._5004Q2nSLgw:ref"

Thanks,
 

Google Ads API Team

[Adeola Morren]

Hey team

I have applied as well,

weeks ago now, reached out through several channels and have not received access yet;

My manager account in question is; 
152-284-8535

Could you please help me?

[Google Ads API Forum Advisor]

Hi Adeola,

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. 

To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. In line with this, please provide the Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) for the compliance team to further assist you with your concern.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer's main issue is that they reached out through several channels weeks ago now, and have not received access yet.
 

• Google Ads manager account (MCC) ID: 152-284-8535
• Case ID: (requested)

Have a great day.
 

[V Y]

Hi!

My MCC account ID: 3270119117

No case ID received. Please find attached...

Thank you

[V Y]

Case ID 6-4814000035135