Google ads Api ConversionUploadService stopped getting erros on CLICK_CONVERSION_ALREADY_EXISTS

[סטס רוזנצוויג‎]

Hey 

i am using google ads api uploading conversions to ConversionUploadService ,

when i am uploading the same click_id and  conversion_date_time  i getting error in 

partial_failure_error message. CLICK_CONVERSION_ALREADY_EXISTS

recently i noted that on some reason stopped to receive those errors , i can upload the same click_id with conversion_date_time couple times and not getting any errors 

the message i used to get from ConversionUploadService.upload_click_conversions

The imported event has the same click and conversion_date_time as an existing conversion. Use a unique conversion_date_time or order ID for each unique event and try again., at conversions[0]

any ides what look for?

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you are encountering 'CLICK_CONVERSION_ALREADY_EXISTS' error generally occurs when the conversion with this timestamp already exists for this click. Kindly note that if you upload a duplicate conversion (that is, a ClickConversion with a gclid, conversion_date_time, and conversion_action that was previously uploaded), a CLICK_CONVERSION_ALREADY_EXISTS error is returned. Try using a different timestamp to see if the error still persists. To resolve this error, you may refer to this document for more information.

However, If you are still facing the issue, please provide us the following information :

• Screenshot of the issue along with some description.
• Complete API logs (request and response with request-id and request header).

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzixv:ref"

Thanks,
 

Google Ads API Team

[סטס רוזנצוויג‎]

thanks for response ,

but my problem is that i am not getting errors on duplicate gclid+ conversion_date_time , its always passing ( this happens since 2024-03-03 ) before that its worked normally ,

we didnt upgraded our infra , using V16 version 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

By reviewing your concern, I understand that you are not getting any error when you are uploading the already existing click conversion with the same gclid and conversion_date_time. Could you please provide us with the below information so that we can investigate this issue further on our end.

• Mention the GCLID
• click_view report for the existing GCLID
• Complete API logs (request and response with request-id and request header) when you are uploading the duplicate click conversion

[סטס רוזנצוויג‎]

Hey 

i send two the same message twice , as you can see there is the same gclid +  conversion_date_time , and no error for them

if you need more details let me know

send 1---
Request
customer_id: "xxx"
conversions {
  gclid: "Cj0KCQiArrCvBhCNARIsAOkAGcWxgBtNhAXQxFyjdrpwKmsnjl1O7-VGa8L5zfHrzWPP0TJANtqcaGgaAgt0EALw_wcB"
  conversion_action: "customers/xxx/conversionActions/yyy"
  conversion_date_time: "2024-03-09 21:01:40-00:00"
  conversion_value: 104.36999999999999
  currency_code: "USD"
}
partial_failure: true

response
results {
  gclid: "Cj0KCQiArrCvBhCNARIsAOkAGcWxgBtNhAXQxFyjdrpwKmsnjl1O7-VGa8L5zfHrzWPP0TJANtqcaGgaAgt0EALw_wcB"
  conversion_action: "customers/xxx/conversionActions/yyy"
  conversion_date_time: "2024-03-09 21:01:40+00:00"
}
job_id: 4754081011326593984



send 2---
request
customer_id: "xxx"
conversions {
  gclid: "Cj0KCQiArrCvBhCNARIsAOkAGcWxgBtNhAXQxFyjdrpwKmsnjl1O7-VGa8L5zfHrzWPP0TJANtqcaGgaAgt0EALw_wcB"
  conversion_action: "customers/xxx/conversionActions/yyy"
  conversion_date_time: "2024-03-09 21:01:40-00:00"
  conversion_value: 104.36999999999999
  currency_code: "USD"
}
partial_failure: true

response
results {
  gclid: "Cj0KCQiArrCvBhCNARIsAOkAGcWxgBtNhAXQxFyjdrpwKmsnjl1O7-VGa8L5zfHrzWPP0TJANtqcaGgaAgt0EALw_wcB"
  conversion_action: "customers/xxx/conversionActions/yyy"
  conversion_date_time: "2024-03-09 21:01:40+00:00"
}
job_id: 5468092047791550843

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzixv:ref" (ADR-00226218)

Thanks,
 

Google Ads API Team

[Google Ads API Forum Advisor]

Hello,

We are currently aware of an issue where some conversions can be uploaded multiple times, and are actively investigating.

In the meanwhile, and ongoing in the future, our best practice recommendation is always to avoid uploading duplicate conversions in the first place.

I will keep an eye on our team's progress with this issue and share an update with you as soon as I have any information to share.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzixv:ref" (ADR-00226218)

Thanks,
 

Michael Cloonan Google Ads API Team

[gcp admin]

Hi all,

We too have been experiencing this issue for a while now. One day we stopped receiving the CLICK_CONVERSION_ALREADY_EXISTS for conversions already uploaded. Please can you advise as to whether this is something to be concerned about?

Kind regards, Ben

[Google Ads API Forum Advisor]

Hello,

We modified the flow so that conversion de-duplication isn't done exactly at upload time, but done later down the line during processing.  You'll no longer get duplicate errors when uploading, but the duplicate conversions will still not be double-counted.

As a best practice however, you should only upload each conversion once.