conversion action not being returned

[Adam Muszalik]

Hi,

I am using GoogleAdsApi v14

In Google Ads UI there is a conversion action of type AD_CALL,

when querying the conversion action resource I am not getting any results.

I attach the log below. What can be the cause?

Thanks a lot,

Adam

---------------BEGIN API CALL---------------

Request
-------

Method Name: /google.ads.googleads.v14.services.GoogleAdsService/Search
Host:
Headers: {
  "x-goog-api-client": "gl-dotnet/4.0.30319 gapic/17.1.0 gax/4.2.0+a8085e4f36ad24e2747b5e550f11079d4a891e78 grpc/2.46.3 gccl/3.1.0 pb/3.21.5+638779f353731a0a04496bde20d14164684c3d93",
  "developer-token": "REDACTED",
  "login-customer-id": "8784093880",
  "x-goog-request-params": "customer_id=2939607200"
}

{ "customerId": "2939607200", "query": "SELECT conversion_action.id,conversion_action.name,conversion_action.status,conversion_action.type,conversion_action.tag_snippets,conversion_action.app_id,conversion_action.attribution_model_settings.attribution_model,conversion_action.attribution_model_settings.data_driven_model_status,conversion_action.category,conversion_action.click_through_lookback_window_days,conversion_action.counting_type,conversion_action.firebase_settings.event_name,conversion_action.firebase_settings.project_id,conversion_action.include_in_conversions_metric,conversion_action.mobile_app_vendor,conversion_action.owner_customer,conversion_action.phone_call_duration_seconds,conversion_action.resource_name,conversion_action.third_party_app_analytics_settings.event_name,conversion_action.third_party_app_analytics_settings.provider_name,conversion_action.value_settings.always_use_default_value,conversion_action.value_settings.default_currency_code,conversion_action.value_settings.default_value,conversion_action.view_through_lookback_window_days FROM conversion_action", "pageSize": 10000 }

Response
--------
Headers: {
  "content-disposition": "attachment",
  "request-id": "Mg1-9nJd_EtG4u4NcnoYCA",
  "date": "Wed, 10 Apr 2024 09:54:59 GMT",
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

{ "fieldMask": "conversionAction.id,conversionAction.name,conversionAction.status,conversionAction.type,conversionAction.tagSnippets,conversionAction.appId,conversionAction.attributionModelSettings.attributionModel,conversionAction.attributionModelSettings.dataDrivenModelStatus,conversionAction.category,conversionAction.clickThroughLookbackWindowDays,conversionAction.countingType,conversionAction.firebaseSettings.eventName,conversionAction.firebaseSettings.projectId,conversionAction.includeInConversionsMetric,conversionAction.mobileAppVendor,conversionAction.ownerCustomer,conversionAction.phoneCallDurationSeconds,conversionAction.resourceName,conversionAction.thirdPartyAppAnalyticsSettings.eventName,conversionAction.thirdPartyAppAnalyticsSettings.providerName,conversionAction.valueSettings.alwaysUseDefaultValue,conversionAction.valueSettings.defaultCurrencyCode,conversionAction.valueSettings.defaultValue,conversionAction.viewThroughLookbackWindowDays" }
----------------END API CALL----------------

[Google Ads API Forum Advisor]

Hi Adam,

Thank you for reaching out to the Google Ads API support team.

I would suggest you refer to the documents AD_CALL and Upload Call Conversions to get more information. Upon checking your account "2939607200", it is observed that there is only one conversion ID "6765605216" present in the account. Kindly provide us with the uncropped UI screenshot of the conversions that you are trying to retrieve via the Google Ads API.

And also, I could see that you are using the 'v14'  which is deprecated and about sunset at the start of June 2024. Please note that if you use an older version some features might be not compatible, so we would recommend migrating to the latest version v16 and you may follow this link to Upgrade to the latest version.

You can share the requested details via Reply privately to the author option or a direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOzfj:ref" (ADR-00230641)

Thanks,
 

Google Ads API Team