audiences not showing data

[Angel Roberto Garcia Serpa]

hello, 

I'm trying to upload data (hashed mails and phones) to audiences using customer matcht and the GoogleAds sdk for Java. I am able to get the data, hash it, following google directions, create useridentifiers (with one identifier per object as showed in the java demos), create the list of operations with more than 1k identifiers, create the OfflineUserDataJob with the list of operations and the Consent as granted, an execute the job. I receive the id of the job where i can see the status. 

In the Google ads console, I can see the audience being populated but there is no data there.  Also, 48 hours have past since the job execution. 

I'm missing something?

greetings.

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[Google Ads API and AdWords API Forum]

Hi, 

Thank you for reaching out to the Google Ads API support team. 

Based on the information provided, I understand that you have uploaded more than 1k identifiers in the user list while uploading the customer match data but those haven't been reflected in your Google Ads account and you are looking for guidance. In order to investigate your issue further, kindly provide us with the complete API logs (request and response logs with request-id and request header) generated at your end and uncropped UI screenshot of the Google Ads account where you are facing the issue.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.

Thanks and Regards,

Google Ads API support Team.