Error in listing accounts using API - The customer can't be used because it isn't enabled

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Utkarsha Mone

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Jan 26, 2022, 11:46:23 PM1/26/22

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Hi,

I am using Google Ads API to list accessible customers associated with a user's account. I am getting the following error in some cases when trying to do so -

Request with ID 'v5TJu76H4FTsdMr_WQAddQ' failed with status 'PERMISSION_DENIED' and includes the following errors: Error with message 'The customer can't be used because it isn't enabled.'

I am unable to find the root cause of the issue. Please help with the same.

Thanks

Google Ads API Forum Advisor

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Jan 27, 2022, 2:53:33 AM1/27/22

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Hi Utkarsha,

Thank you for reaching out to us.

Upon checking the error, it seems that it is related to CUSTOMER_NOT_ENABLED. Please note that it is not possible to make API requests against canceled / not enabled accounts unless you will reactivate it by following this guide.

Regards,

Princess Pamela Pineda
Google Ads API Team