error UNEXPECTED_INTERNAL_API_ERROR while fetching account activity data

[Pallavi Sharma]

hi, 

I am using the  CustomerSyncService api to fetch account activity (v201605)

i'm getting the error UNEXPECTED_INTERNAL_API_ERROR while fetching account activity . This happens only for one client, for the rest of  clients this api is working fine. It was working fine for this client also till 6 jan bt today i am unable to fetch data for one specific client..

error which i got is :

[SoapFault] [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]

any reasn for this ???

code is: 

 

  private function downloadCSVReportActivity($access_token, $expires_in,$timestamp, $clientCustomerId, $fromDate, $toDate) {
        $user = new \AdWordsUser();
        $user->LogAll();
        $user->SetClientCustomerId($clientCustomerId);
        $oAuth2Info = $user->GetOAuth2Info();
        //SET access token value in oauth..
        //thsi is required while using new service
        $oAuth2Info['access_token'] = $access_token;
        $oAuth2Info['expires_in'] = $expires_in;
        $oAuth2Info['timestamp'] = $timestamp;
        // Download report.
        $user->SetOAuth2Info($oAuth2Info);
        $campaignService = $user->GetService('CampaignService', ADWORD_VERSION);
        $customerSyncService = $user->GetService('CustomerSyncService', ADWORD_VERSION);


        // Get an array of all campaign ids.
        $campaignIds = array();
        $selector = new \Selector();
        $selector->fields = array('Id', 'Name', 'Status');
        $selector->paging = new \Paging(0, 500);
        $selector->predicates[] = new \Predicate('Status', 'IN', array('ENABLED'));
        do {
            $page = $campaignService->get($selector);
            if (isset($page->entries)) {
                foreach ($page->entries as $campaign) {
                    //get all campaign id corresponding to its name
                    $campaignIds[$campaign->id] = $campaign->name;
                }
            }
            $selector->paging->startIndex += 500;
        } while ($page->totalNumEntries > $selector->paging->startIndex);
        $activityGraphArr = array();
        // Set the date time range, from 24 hours ago until now.
        $dateTimeRange = new \DateTimeRange();
        //initialize the count to 0
       if(!empty($campaignIds)){
        //bug fixed: display account activity for 90 days instead of 12 weeks
        try{
                for ($i = 0; $i < 12; $i++) {
                $count = 0;
                //fetch data weekly.. so set date by subtracting the days from min nd max date
                $subDays = 7 * $i;
                $fdate = date('Y-m-d', strtotime('-' . $subDays . 'day', strtotime($fromDate)));
                $tdate = date('Y-m-d', strtotime('-' . $subDays . 'day', strtotime($toDate)));
                $dateTimeRange->min = date('Ymd his', strtotime($fdate));
                $dateTimeRange->max = date('Ymd his', strtotime($tdate));


                // Create selector.
                //get customer acc setting from $customerSyncService
                $selector = new \CustomerSyncSelector();
                $selector->dateTimeRange = $dateTimeRange;
                $selector->campaignIds = array_keys($campaignIds);


                // Make the get request.
                $accountChanges = $customerSyncService->get($selector);
                if (isset($accountChanges)) {
                    foreach ($accountChanges->changedCampaigns as $campaignChangeData) {
                        if ($campaignChangeData->campaignChangeStatus != 'NEW') {
                            //add all the changes to get the total number of times changes
                            //are made
                            $count +=!empty($campaignChangeData->removedAdExtensions) ?
                                    sizeOf($campaignChangeData->removedAdExtensions) : 0;
                            $count +=!empty($campaignChangeData->addedCampaignCriteria) ?
                                    sizeOf($campaignChangeData->addedCampaignCriteria) : 0;
                            $count +=!empty($campaignChangeData->removedCampaignCriteria) ?
                                    sizeOf($campaignChangeData->removedCampaignCriteria) : 0;
                            if (isset($campaignChangeData->changedAdGroups)) {
                                foreach ($campaignChangeData->changedAdGroups as $adGroupChangeData) {
                                    if ($adGroupChangeData->adGroupChangeStatus != 'NEW') {
                                         $count +=!empty($adGroupChangeData->changedAds) ?
                                                sizeOf($adGroupChangeData->changedAds) : 0;


                                    }
                                }
                            }
                        }
                    }
                   //push date and count into array
                    $graphArr[0] = $fdate;
                    $graphArr[1] = $count;
                    array_push($activityGraphArr, $graphArr);
                }
            }
        }catch (Exception $ex) {
            $this->log($ex->getMessage(), "error");
        }
       }
    return $activityGraphArr;
 }

[Vishal Vinayak (Adwords API Team)]

Hi Pallavi,

Could you please send me the SOAP XML request & response logs for the API call that returned the UNEXPECTED_INTERNAL_API_ERROR?

Regards,

Vishal Vinayak, AdWords API Team