Unexpectedly getting error faultMessage=[RateExceededError

[Jason Vander Zalm]

I'm attempting to upload offline conversions using the API. Unfortunately after a few attempts (well under 100) I'm now getting:

[Feb 27 2015 22:12:51.000000 - ERROR] effectiveUser=481-307-7667 service=OfflineConversionFeedService method=mutate operators={ADD: 497} responseTime=42 requestId=0005101fe752ef600abfa104c7000f83 operations=497 units= server=adwords.google.com isFault=true faultMessage=[RateExceededError <rateName=BillingPerDay, rateKey=level1_plan, rateScope=DEVELOPER, retryAfterSeconds=86400>]

According to the email I got when I signed up for the service, I'm supposed to be able to process 10,000 transactions per day?:

About Your Free API Operations:
Your AdWords API usage will be free, but limited to 10,000 operations per day. Each AdWords API operation such as a ‘get’ or ‘mutate’ is counted as a separate operation. 10,000 operations per day is sufficient for most developers and companies, however if at a later point you need more than 10,000 operations per day, then you’ll need to apply for Standard Access. Please do not apply for Standard Access if you do not require more than 10,000 operations per day, as Standard access will only be approved if your API usage reflects this need. For more information about operations and how to apply for Standard Access, please visit:https://developers.google.com/adwords/api/faq.

What's up?

[Danial Klimkin]

Hello Jason,

As per rate sheet, each object mutate is calculated as an operation:

  https://developers.google.com/adwords/api/docs/ratesheet

for offline conversions, each conversion upload is an operation. So if you upload 497 conversion, it's 497 operations consumed, regardless of success or failure.

If all of them fail and you keep re-trying, you'll exhaust your quota after ~20 retries.

-Danial, AdWords API Team.

[Jason Vander Zalm]

Well like I said, I attempted to upload well under 100, and only did it a few times - so I'm certain it would have been under 500 requests in total, so I'm not sure why I was getting that error. I then waited 24 hrs and tried again, and was again able to upload less than 100 conversions before I started getting the same error. Just let me know if there's any info you need from me in order to investigate.

Thanks,
Jason.

[Jason Vander Zalm]

My last attempt was yesterday, so I tried again today and it let me upload 13 conversion before returning the error:

RateExceededError <rateName=BillingPerDay, rateKey=level1_plan, rateScope=DEVELOPER, retryAfterSeconds=86400>

I then waited a minute and restarted the script. It then let me upload another 7 before returning the same error. I then waited another minute and restarted the script, and it let me upload another 4.

I have hundreds of conversions to upload per day, so obviously uploading a few at a time isn't a workable solution here.

Thanks,
Jason.

[Danial Klimkin]

Hello Jason,

Could you please collect all the upload logs (both succeeded and failed) for the day and send me over email (reply to author on the right)?

-Danial, AdWords API Team.

[Jason Vander Zalm]

Hi Danial,

Did you get my email on this last week? I'd love to get this sorted out.

Thanks,

Jason.

[Danial Klimkin]

Hello Jason,

We looked in the log and the behavior looks correct. 1 + 2 + 3 ... + 141 is over 10k operations, so the error is expected.

Note, the daily limit of 10k is not midnight-based, it can be reset at different time, just every 24 hours. This explains while you still see the same error in the morning.

If you need to upload this many conversions, you should apply for Standard access.

-Danial, AdWords API Team.