Error message : AuthorizationError.CUSTOMER_NOT_ACTIVE

[네오위즈IC]

Hi

I have been receiving advertising data throug Google api

The data was very useful and helped our marketing policy Google api for a long time.

However, I was not able to receive a response to the api request since July 27th. The error message is as follows

Error message : AuthorizationError.CUSTOMER_NOT_ACTIVE

I have not modified my working php program and it is not a Google lib issue.

We are having trouble with our marketing policy because we have not received the advertising data we have been receiving. Please let me know the solution

When I searched the developer forum, I had the following answer

https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html 

However, we are continuing our paid marketing.

Account Name :  neoicma...@gmail.com

Please tell us if you have the information you need to verify

[Google Ads API Forum Advisor Prod]

Hi,

Thank you for reaching out.

The CUSTOMER_NOT_ACTIVE error is encountered when the customer is no longer active or cancelled. You may refer to this blog post for more information. You may follow the steps mentioned in the blog post on how to reactivate these accounts. In the event that your account is not inactive but still you encounter this issue, could you send your clientCustomerId so I can further investigate?

Regards,
Dannison
Google Ads API Team

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[Google Ads API Forum Advisor Prod]

Google Ads API Team

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[오인기]

Thank you for your response !

I have read the article on your site(this blog post) but it is not a case of our situation

Here is what you requested.(clientCustomerId)

2019년 8월 2일 금요일 오후 4시 38분 48초 UTC+9, adsapiforumadvisor 님의 말:

[Google Ads API Forum Advisor Prod]

Hi,

Thank you for providing the list of clientCustomerIds. Below are my observations of your accounts.

1874088656 - paused campaigns
2167454421 - cancelled
2685249111 - cancelled
3182445458 - active
3749656745 - active
3941212197 - active
4615694264 - active
5750042191 - cancelled
5847486193 - active
6262745164 - paused campaigns
6325208694 - active

If you want to make API calls against the accounts that were cancelled, make sure to fix any issues in the account first before reactivating them. You may refer to this guide on how to reactivate cancelled accounts. After reactivating, you may continue to make API calls against these accounts.

Regards,
Dannison
Google Ads API Team
 

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[오인기]

Thank you for quick response. 

There are active and disabled accounts like the list we sent, but we have not received one response to api call at present. 

At least we need to get the response of the active account, but it is currently 0.
This error  has been happening since July 27th and continues to this day.

Since then, I have not received any data

2019년 8월 5일 월요일 오후 4시 10분 13초 UTC+9, adsapiforumadvisor 님의 말:

[Google Ads API Forum Advisor Prod]

Hi,

My apologies for the back and forth.

To continue my investigation, could you provide the complete SOAP request and response logs when you encountered the error CUSTOMER_NOT_ACTIVE as well via reply privately to author option?

[오인기]

Hi

We will attach your request here

2019년 8월 5일 월요일 오후 7시 9분 19초 UTC+9, adsapiforumadvisor 님의 말:

[오인기]

Hi 

I'm still not getting an api call response.

there is no single response to all the requests

error :  AuthorizationError.CUSTOMER_NOT_ACTIVE

an ongoing ad campaign is being paid for and I don't know why this error occurs.

please check my google account

i think my account has lost permissions due to an error.

google account : 네오위즈IC( neoicma...@gmail.com )

2019년 8월 6일 화요일 오후 1시 16분 7초 UTC+9, 오인기 님의 말:

[Google Ads API Forum Advisor Prod]

Hi,

You should be able to reactivate your account to avoid this error and you may follow this guide on how to do so.

[오인기]

hi

thanks for your guide

i have read the guide carefully, but my account looks good

i think my account is active

attach my account status as a screenshot.

do you have an account problem?

2019년 8월 29일 목요일 오후 6시 57분 56초 UTC+9, adsapiforumadvisor 님의 말:

[Google Ads API Forum Advisor Prod]

Hi,

Based from the logs you provided privately, it seems that account 2167454421 specified in your request is the one encountering the CUSTOMER_NOT_ACTIVE error.

While checking the account 2167454421, I can confirm that this account is indeed cancelled. This is the reason why you are encountering this error. If you wish to activate this account again for you to download the report, you may refer to this guide on how to do so.

The screenshot you provided shows a different account (5499933739). Upon checking, this account is indeed active and needs no further action.

[오인기]

hi

i use google account (5499933739) and it has many ad_account_ids  as you know 2167454421 is one ot them 

the hardest thing for me to understand is that the error happens in all those accounts since from July 26, 2019

none of the normal accounts in the attached file get a single report. In all cases, the following error occurs

PHP Fatal error:  Uncaught Google\AdsApi\AdWords\v201809\cm\ApiException: Details: [fieldPath: ; trigger: <null>; errorString: A                           uthorizationError.CUSTOMER_NOT_ACTIVE] in /home/NEOWIZ/ohinki2/project/Mkbank/googleads-php-lib/src/Google/AdsApi/AdWords/Report ing/v201809/ReportDownloader.php:234

i think something is wrong 

2019년 9월 2일 월요일 오후 3시 5분 52초 UTC+9, adsapiforumadvisor 님의 말:

[오인기]

hi

thanks for your guide

off the 11 items I request, I removed and ran no charges for more than 15 months and found that it worked.

we are very happy to have your issue resolved and thank you for your hard work.

2019년 9월 2일 월요일 오후 3시 58분 6초 UTC+9, 오인기 님의 말: