API Basic Access Token - No Respones or Information

[John Joe Smith]

Hello,

I've submitted two applications for Basic Access to the Ads API with no response a month ago and two weeks ago. This is my second thread in this group requesting some help since the first had no responses. 

Can you please help escalate the case as this is a critical need for our product/client services.

• Google Ads Manager Account (MCC) ID: 110-252-8093
  
• Access level (current): Test
• Access level (requested): Basic
• Cases ID: None provided

Also, yes I have reached out to the Google Ads API support team, many times. Again no response.

Please help us and tell us what we have to do to get our certification for basic access ASAP!

-John Joe

[Google Ads API Forum Advisor]

Hi John,

Thank you for reaching out to the Google Ads API support team.

Kindly note the access requests are handled by the Google Ads API Compliance team. So, we are transferring this case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Basic access with the below details.

• Google Ads Manager Account (MCC) ID: 110-252-8093

• Case ID: The user says that they haven't received any case ID

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02s0KtD:ref" (ADR-00229187)

Thanks,
 

Google Ads API Team

[江戸川橋事務所]

Hello,

I have the same issue. 

I've submitted two applications for Basic Access to the Ads API with no response a month ago and two weeks ago. 

I did not receive an email when I applied. So I do not have a case ID.

If I don't get an email, does that mean my application was unsuccessful?

My MCC Account ID：528-449-4192

Please help me and tell me what should I do.

2024年3月29日金曜日 7:26:02 UTC+9 Google Ads API Forum Advisor:

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the basic access of Google Ads API developer token.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 528-449-4192
• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.