Trying to upload Responsive HTML5 ads over AdGroupAdService API but getting AdError.UNSUPPORTED_DIMENSIONS

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Vasant Sachdewa

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Mar 12, 2020, 1:49:53 AM3/12/20

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Hello there,
 So I am trying to upload a responsive HTML5 ad generated via Google Web Designer. The same file works fine when uploading through
the web interface but throws the following error when uploading via AdGroupAdService API
{'faultMessage': "[AdError.UNSUPPORTED_DIMENSIONS @ operations[0].operand.ad.templateElements[0].fields[0].fieldMedia.entryPoint; trigger:'width=0, length=0']", 'requestId': '0005a09103bd78c70aa79792f6078cf4', 'serviceName': 'AdGroupAdService', 'methodName': 'mutate', 'operations': '1', 'responseTime': '458'}

The HTML5 file used is attached with this post.

this_is_real.zip

Google Ads API Forum Advisor Prod

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Mar 12, 2020, 3:01:53 PM3/12/20

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Hi Vasant,

Thank you for reaching out. Please make sure your html5 images meet the proper specifications outlined here.

If you believe that they do, please provide the complete detailed request and response logs for the call via Reply privately to author so that I can further investigate the issue.You can find more information on enabling logging in the ReadMe of your client library.

Regards,
Mitchell
Google Ads API Team