Api Token, Update please!

[Daniel Moen]

Hi, 

about a month ago I applied for google ads API, up until 3 weeks ago I did not get a response, and since then its been the same thing over and over, 
they say that an account with this mcc id already has a token

 687-900-7142
Great, huge problem though I don't have any account with that id

this has been quite frustrating as every time it is said that an account already has an id the ticket goes cold and I have to make a post such as this to revive it 

the accounts I am in control of have these id's

769-828-2260 (this is what i applied for the token with)

880-577-7935

I wish to get this resolved just as much as the team does

any help would be appreciated

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API .

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 769-828-2260 
• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qW3Dl:ref"

Thanks,
 

Google Ads API Team

[Daniel Moen]

Hi the case id is  [7-1940000034698

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

As stated in the earlier email, the access requests are handled by the Google Ads API Compliance team. So, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Basic access with the below details.

• Google Ads Manager Account (MCC) ID: 769-828-2260 

• Cases ID: 7-1940000034698

[Daniel Völk]

Same for me. I also don't have a case ID

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that your concern is related to Google Ads API token. I would suggest you refer to the document Access Levels and Permissible Use to get more information. Kindly confirm whether you have applied for basic access or standard access since both are different. 

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

• Access level applied (Basic or Standard access)

@Compliance team, please confirm if you are able to assist in the below access request and the user did not receive the Case Id.

Summary: The user has applied for the access with the below details.

• Google Ads Manager Account (MCC) ID:  requested
• Cases ID: requested
• Access level: requested