User lists in test accounts

[Chuck Dusseau]

Hello Support,

I have a client who would is setting up a Test Account and would like to set up User Lists on this test account. 

Here is a snippet of our email conversation:

"I went ahead and created a new Google account with a new test account  and created an account within it with some campaigns based on production, and created a userlist to attach.

 

Unfortunately I’m hitting the same issues we have with the existing test account – user lists on the MCC cannot be added to campaigns within the child account.

 

I’m at a loss for what to do next. I’m reluctant to run our tool against our production account without testing it first, but at the moment I don’t see a way to get our test account setup correctly."

Hope you can help us find a workaround for this client.

Thanks,

Chuck

[Google Ads API Forum Advisor Prod]

Hi Chuck, 

From what I understand, the client is facing an issue targeting the user list audience to a campaign. Could you please share more details like the API SOAP logs which will help us troubleshoot this issue? You can share them privately via Reply privately to author option. 

Thanks,
Bharani, Google Ads API Team

 

ref:_00D1U1174p._5001UEJD2J:ref

[Chuck Dusseau]

Hi Bharani,

Thanks for the reply. I'll try to get the logs from the user, but I think the main issue is that  user lists are not supported in test accounts (like the one they create) and will automatically close upon creation.

Chuck

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[Google Ads API Forum Advisor Prod]

Hi Chuck, 

That's right. User lists are not supported in test accounts and will automatically close upon creation. Please refer to this guide for more information. However, they should be able to target these audience to the campaigns/ad groups.