Getting Google Ad Account status status wrong

[chandra Shekhar]

Hi Team,

Yesterday, we received an email notifying us that one of our ad accounts had been paused. However, after querying it, we found that the status is showing as Enabled.

Here are the details:

• Method: google.ads.googleads.v15.services.GoogleAdsService/Search, Endpoint: googleads.googleapis.com:443, CustomerID: xxx, RequestID: SDY3QWV0LAIAvXCsW6Y95g,
  
• AW UI Status: PAUSED
• AW API Status: ENABLED

The expected behavior is that it should return the correct status as PAUSED."

Let me know if you'd like to add anything else!

• 

[Google Ads API Forum Advisor]

Hi,

Thank you for contacting the Google Ads API support team.

I understand that your account status is showing 'PAUSED' in Google Ads UI and 'ENABLED' in Google Ads API. To assist you further, provide us with your customer Id(Google Ads account Id) and complete API logs (request and response with request-id and request header) generated at your end.
 
If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGV4u:ref" (ADR-00269120)

Thanks,
 

Google Ads API Team

[chandra Shekhar]

Here are the. complete details
Request
-------
MethodName: google.ads.googleads.v15.services.GoogleAdsService/Search
Endpoint: googleads.googleapis.com:443
Headers: {developer-token=REDACTED, login-customer-id=xxx, x-goog-api-client=gl-java/1.8.0_341 gccl/28.0.0 gapic/28.0.0 gax/2.32.0 grpc/1.56.1}
Body: customer_id: "4297091221"
query: "SELECT customer_manager_link.manager_customer, customer.id, customer.descriptive_name, customer.auto_tagging_enabled, customer.call_reporting_setting.call_conversion_reporting_enabled, customer.call_reporting_setting.call_reporting_enabled, customer.currency_code, customer.final_url_suffix, customer.manager, customer.status, customer.test_account, customer.time_zone, customer.tracking_url_template, customer.customer_agreement_setting.accepted_lead_form_terms FROM customer_manager_link"
page_size: 1000


Response
--------
Headers: Metadata(content-disposition=attachment,content-type=application/grpc,request-id=Iz8xKV_x7hUrJcRO_j449w,date=Tue, 24 Sep 2024 02:36:03 GMT,alt-svc=h3=":443"; ma=2592000,h3-29=":443"; ma=2592000)
Body: results {
  customer {
    resource_name: "customers/4297091221"
    call_reporting_setting {
      call_reporting_enabled: true
      call_conversion_reporting_enabled: true
    }
    id: 4297091221
    descriptive_name: "TLC-Beth Van Duyne"
    currency_code: "USD"
    time_zone: "America/New_York"
    auto_tagging_enabled: true
    manager: false
    test_account: false
    status: ENABLED
    customer_agreement_setting {
    }
  }
  customer_manager_link {
    resource_name: "customers/4297091221/customerManagerLinks/xxx~yyy"
    manager_customer: "customers/xxx"
  }
}
field_mask {
  paths: "customer_manager_link.manager_customer"
  paths: "customer.id"
  paths: "customer.descriptive_name"
  paths: "customer.auto_tagging_enabled"
  paths: "customer.call_reporting_setting.call_conversion_reporting_enabled"
  paths: "customer.call_reporting_setting.call_reporting_enabled"
  paths: "customer.currency_code"
  paths: "customer.final_url_suffix"
  paths: "customer.man
... TRUNCATED. See README.md to configure/disable log truncation.
Failure message: null
Status: Status{code=OK, description=null, cause=null}.

[chandra Shekhar]

Hi team any updates??

[Google Ads API Forum Advisor]

Hi,

I have raised your concern with the rest of our team and one of my teammates will reach out to you once we have an update.