failed to create call ads due to CUSTOMER_CONSENT_FOR_CALL_RECORDING_REQUIRED

[Souvik Basu]

Hi,

Could you please let me know how to enable CUSTOMER_CONSENT_FOR_CALL_RECORDING using the python sdk.

All of out customers are not able to create call ads due to this error and we saw this suddenly today

Any help is very much appreciated

Regards

Souvik

[Google Ads API Forum Advisor]

Hi Souvik,

Thank you for reaching out to the Google Ads API support team. I hope that you are doing well today.

You may find the instructions on how to enable the call recording in your account (via this link https://support.google.com/google-ads/answer/9882108).

I hope this helps.

Kind regards,

Google Ads API Team

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[Souvik Basu]

HI, 

Thanks for your reply, but is there anyway we can do this via the API, 

Or

Is there any way we can still create the Call Ads, even if that call recording is not enabled?

Regards

Souvik

[Google Ads API Forum Advisor]

Hi Souvik,

Thanks for getting back to us.

Note that the Customer consent for call recording Terms of Service is required to use CallAsset. Unfortunately, there is no API feature that can allow users to automatically accept terms. You may note that you should be able to set a Call reporting setting for a customer using customerService. Only mutable in an update operation. Following are the fields can be updated but no field related to the CUSTOMER_CONSENT_FOR_CALL_RECORDING:

• call_reporting_enabled
• call_conversion_reporting_enabled
• call_conversion_action

With regards to creating Call Ads, you may need to set CallAdInfo which contains details pertaining to Call Ad. If you encounter any API error after following the above product support guide, you may privately provide us the full logs in the format of the request and response logs along with request-id as seen in their respective links so that we can provide appropriate recommendations on your API request.

Regards,