Call Asset failed to create

[Ramanajee]

Hi,

I'm getting below error while creating call assets.

Multiple errors in ‘details’. First error: If the default call_conversion_action is not used, the customer must have a ConversionAction with the same id and the ConversionAction must be call conversion type., at operations[0].create.call_asset.call_conversion_action.

following code I'm using

  CallAsset = new CallAsset
                    {
                        CallConversionReportingState = CallConversionReportingState.UseResourceLevelCallConversionAction,
                        CountryCode = CountryCode.USA,
                        CallConversionAction = ResourceNames.ConversionAction(clientId, SafeTypeConvert.Convert<long>(call.ConversionId)),
                        PhoneNumber = call.PhoneNumber
                        //CallConversionActionAsConversionActionName = ConversionActionName.FromCustomerConversionAction(clientId.ToString(), call.ConversionId.ToString())
                    }.

Please advise,


Thank you.

[Google Ads API Forum Advisor]

Hi there,

Thanks for reaching out to the Google Ads API Forum.

For us to check better, could you provide us with the complete request and response logs with the request-id, so our team can better check?

For the client library, logging can be enabled by navigating to the Client libraries > Your client library (ex Java) > Logging documentation, which you can access from this link. You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

Yasar Google Ads API Team

ref:_00D1U1174p._5004Q2aQXya:ref

[Dev Test]

Facing same issue.

Can you please share solution here.

[Google Ads API Forum Advisor]

Hi,

Thank you for raising your concern to our team.

For us to investigate better, kindly provide us with the following information privately:

• Ads CID
• Complete request and response logs with the request-id in text format

You may send it privately via the reply to author option. If this option is not available on your end, you may send it through our email (googleadsa...@google.com) instead.

Looking forward to your response.

Reference links:

• request: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
• response: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
• request-id: https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id

 

This message is in relation to case "ref:_00D1U1174p._5004Q2aQXya:ref"

Thanks,
 

Google Ads API Team