Basic API Access Token - awaiting response

[Philippa Ratjens]

Hello support team, 

We have applied for Google Ads API access on 2nd February and followed up via the contact form on 8th February, both with no response. Our account manager has also said they do not have any path for escalation. 

• Google Ads Manager Account (MCC) ID: 240-552-3698
• Access level: Basic
• Cases ID: None provided

This is impacting our business operations and ability to move forward with an important project. Is there any way we can expedite access, as this is well beyond the estimated 3 days turnaround suggested at the time of application? 

Many thanks,

Philippa

[Google Ads API Forum Advisor]

Hi Philippa,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not received any update.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request and the user did not receive the Case ID.

Summary: The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: 240-552-3698

• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rz3FE:ref"

Thanks,
 

Google Ads API Team

[Philippa Ratjens]

Thank you for raising this to the Compliance Team. 

As mentioned, we did not receive a case ID, nor any email confirmation for the application form submission or the contact form. 

Thanks

Philippa 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

++@Compliance team, please see the updated email from the user:

• ​​​​​​As mentioned, we did not receive a case ID, nor any email confirmation for the application form submission or the contact form.