CrmBasedUserList is empty

[Snorre Garmann]

Hi

I'm quite new to the AdWords API and I'm experiencing a problem uploading a user list.

I followed the AddCrmBasedUserList.cs example in order to create a new user list and populating the members. My list has apx 57000 email addresses, and mutateMembersAsync returns no errors or exceptions. The list is successfully created and I can locate it in Google Ads.

The problem is that the list contains no entries. After creation it says "Populating" for a while, then it says <100 Too small to serve in Ads UI.

The mutateMembers result object also has a property size and sizeRange that indicates that the list is empty.

Is there a way to figure out why my members are being rejected? Or anything obvious I'm missing here? I've attached my method source code.

Thanks

Snorre

[Google Ads API Forum Advisor Prod]

Hi Snorre,

Thank you for reaching out to us. I see you're having issues regarding your CrmBasedUserList. Could you provide us with the request and response logs for where you encounter this error so that I may further investigate?

Thank you,

Bryan Li Google Ads API Team

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[Snorre Garmann]

Hi Bryan

Thanks for getting back to me. As it turned out, I just wasn't patient enough. When I got to work this morning the lists were populated. I was under the assumption that when the "Populating" notice on the list was gone, the list was done populating. This was obviously wrong. It would have been great if the Google Ads gui gave some kind of indication that I had to wait longer before the list is done.

Thanks

Snorre

[Google Ads API Forum Advisor Prod]

Hi Snorre,

I'm glad you got it to work! As for the issue on the GUI, you can reach out to the Product Support Team and they'll be more than happy to assist you with your concern.