Not getting descriptiveName_ in Google Ads Customer Get API

[Rten Marketo]

Hi Team,

For one of our customers, we are not getting descriptiveName_ field in Customer get API. Below is the customers detail and response from Google side:

Account Id : 8492474221

Account - Dakota Ferguson, Dakota....@adiglobal.com (confirmed with the customer)

{"page":{"context":{},"response":{"results_":[{"customerClient_":{"bitField0_":293,"resourceName_":"customers/8492474221/customerClients/8492474221","clientCustomer_":"customers/8492474221","hidden_":false,"level_":0,"timeZone_":"","testAccount_":false,"manager_":false,"descriptiveName_":"","currencyCode_":"","id_":8492474221,"appliedLabels_":[],"status_":2,"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0},"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0}],"nextPageToken_":"","totalResultsCount_":0,"fieldMask_":{"paths_":["customer_client.client_customer","customer_client.level","customer_client.manager","customer_client.descriptive_name","customer_client.status","customer_client.id"],"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0},"memoizedIsInitialized":1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0}},"emptyCollection":{"collectionSize":0}}

You can see in the above response descriptiveName_ field is empty. Although, same is coming for other customers, below is the one example:

Account Id - 7397068533

Descriptive Name - TripActions (present in response)

{"page":{"context":{},"response":{"results_":[{"customerClient_":{"bitField0_":357,"resourceName_":"customers/7397068533/customerClients/7397068533","clientCustomer_":"customers/7397068533","hidden_":false,"level_":0,"timeZone_":"","testAccount_":false,"manager_":false,"descriptiveName_":"TripActions","currencyCode_":"","id_":7397068533,"appliedLabels_":[],"status_":2,"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0},"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0}],"nextPageToken_":"","totalResultsCount_":0,"fieldMask_":{"paths_":["customer_client.client_customer","customer_client.level","customer_client.manager","customer_client.descriptive_name","customer_client.status","customer_client.id"],"memoizedIsInitialized":-1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0},"memoizedIsInitialized":1,"unknownFields":{"fields":{},"fieldsDescending":{}},"memoizedSize":-1,"memoizedHashCode":0}},"emptyCollection":{"collectionSize":0}}

Can you please check this once? Kindly consider this as a priority.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I hope that you are doing well today.

We really understand your concern and we know how important this is to be resolved. Upon checking on the response, we can tell that the descriptive name is empty. With this, for us to further investigate the issue, could you please provide us the request and response logs with request ID and request header of this two responses that you've shared to us? You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com. If you haven't enabled the logging yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

Kind regards,

Sherwin Vincent Google Ads API Team

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