CUSTOMER_NOT_FOUND issue

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Oksana Sulyma

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Jul 14, 2020, 7:51:47 AM7/14/20

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Hello AdWords API team!

We get CUSTOMER_NOT_FOUND error for two days now for one of accounts newly added to our system.

The client says that this is valid Adwords account.

Looking for the help to understand what this issue could be connected to.

Can provide request details in private message.

Thanks in advance!

Oksana

Google Ads API Forum Advisor Prod

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Jul 14, 2020, 9:57:47 AM7/14/20

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Hi Oksana,

Thank you for reaching out to us. I see that you're encountering a Customer not found error. Could you provide me with your request and response logs for where this error occurs so that I may further investigate? You can reply using the "reply privately to author" for your security. Let me know if you have further questions.

Thank you,
Bryan, Google Ads API Team