Enhanced conversions for Offline click conversions

[Asier Martínez]

Hello,

after uploading an offline conversion with GCLID I try to upload a enhaced conversion

with the same conversion_id and client_id but I get this error:

>Partial error encountered: This customer does not have a conversion action of a supported ConversionActionType that matches the conversion action provided., at conversion_adjustments[0].conversion_action

There is a way to debug this further? I have to wait to upload an enhanced conversion for an offline conversion?

Thanks in advance,

[Google Ads API Forum Advisor]

Hi Asier,

Thank you for reaching out to the Google Ads API support team.

To investigate the issue further, could you please provide the complete request and response logs, with the request-id? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.You can provide it via Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead. Let me know if you have any questions.

Thanks,

Nirmitabahen Gaurav Google Ads API Team

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[Asier Martínez]

I have sent the log with reply to the author.

Thanks for your time. 

[Google Ads API Forum Advisor]

Hi Asier,

Thank you for sharing your log privately. For a correct conversion action to upload enhanced conversions to the conversion_action must be the resource_name of a ConversionAction with a type of WEBPAGE and enhanced conversions enabled. You are attempting to upload to a ConversionActionType of UPLOAD_CLICKS which is incompatible. You may also check for enhanced conversions diagnostics in the UI to make sure your correct conversion actions are ready to accept enhanced conversions. Here's product support's About the enhanced conversions for web tag diagnostics report.

Regards,

Aryeh Google Ads API Team

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[Jon]

I wanted to confirm that the uploadClickConversion is only available for conversion source of "Website" ? If the conversion was uploaded via the uploadClickConversion method how is one to add address information to the conversion?

[Google Ads API Forum Advisor]

Hello Jon,

Thank you for responding back to us.

If by source you mean the type, then the ConversionActionType should be UPLOAD_CLICKS as indicated here. On the other hand, with regards to adding address information for click conversions you may use address_info under UserIdentifier. You may also refer to the REST Interface documentation. More information on click conversions can be found here.

Regards,

Google Ads API Team

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[Jonathan Cairo]

Hello,

Thanks for the details. So on the initial upload (uploadClickConveresion) it is possible to submit address information under the userIdentifiers array?

The docs state the "Only hashedEmail and hashedPhoneNumber are supported for conversion uploads.” Here https://developers.google.com/google-ads/api/rest/reference/rest/v12/customers/uploadClickConversions#ClickConversion

Can you confirm that it is indeed possible to upload address information on the original uploadClickConversion hit?

Thanks

Jonathan Cairo

Lead Solutions Engineer

Partnerships, implementations and instrumentation

Elevar | LinkedIn

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[Jonathan Cairo]

The documentation here says that address_info is only accepted for Customer Match, Store Sales and ConversionAdjustmentUploadService.

https://developers.google.com/google-ads/api/reference/rpc/v12/UserIdentifier

Jonathan Cairo

Lead Solutions Engineer

Partnerships, implementations and instrumentation

Elevar | LinkedIn

[Google Ads API Forum Advisor]

Hi Jonathan, 

Thank you for coming back to us and providing insights. I hope you are doing well today.

Moving forward to your concern, it is indeed that for UserIdentifier the address_info (OfflineUserAddressInfo) is the address information but accepted only for Customer Match, Store Sales, and ConversionAdjustmentUploadService. You may also see OfflineUserAddressInfo fields documentation for additional information.

In addition, see the Rest Interface documentation and guidelines below:
 

• ClickConversiom
• UserIdentifier
• OfflineUserAddressInfo

Have a great day.

Regards,

[Jonathan Cairo]

Hi,

Thanks for your help.

Maybe a more direct question is, how can we upload address information when the original conversion has been uploaded via the uploadClickConversion method?

Thanks,

Jonathan Cairo

Lead Solutions Engineer

Partnerships, implementations and instrumentation

Elevar | LinkedIn

[Google Ads API Forum Advisor]

Hello Jonathan,

Thank you for responding back to us.

The previous suggestion of using UserIdentifier should work in your use case as this supports ConversionAdjustmentUploadService. You may try that in your end and let us know should you encounter any issues and we will be glad to assist you further.

Regards,

[Jonathan Cairo]

Just to follow up on my last email, the url this adjustment was sent to was https://googleads.googleapis.com/v12/customers/4255759731:uploadConversionAdjustments

Maybe this isn’t the correct URL for the service you are describing? But I’m not seeing a url in the link. Can you provide details on the URL and the shape of the request.

Thanks,

Jonathan Cairo

Lead Solutions Engineer

Partnerships, implementations and instrumentation

Elevar | LinkedIn

[Google Ads API Forum Advisor]

Hi Jonathan,

Thanks for getting back with us.

With regards to your concern you may refer to this link for the Method: customers.uploadConversionAdjustments. This method processes the given conversion adjustments. You may see in this link the Request URL for the conversion adjustment. You may also use this request builder to build your request body on conversion adjustment. You may also refer to this documentation for more information on Upload Conversion Adjustments. 

Regarding the error you're getting, it appears that you've encountered the INVALID_CONVERSION_ACTION error when attempting to upload conversion adjustment. That said, please see this document which contains the details and requirements about conversion adjustment validation rules. All of these must be considered to avoid the conversionAdjustmentUploadError.INVALID_CONVERSION_ACTION error.

Regards,

[Jonathan Cairo]

Hello,

uploadConversionAdjustment is the method we are using.

This document states that addressInfo can only be accepted for "Address information. Accepted only for Customer Match, Store Sales, and ConversionAdjustmentUploadService.” https://developers.google.com/google-ads/api/rest/reference/rest/v12/UserIdentifier

The document linked does not discuss the invalid conversion action error, 2 things may be relevant there.

1. The conversion action was uploaded too recently, but I didn’t receive the TOO_RECENT_CONVERSION_ACTION error

2. Only the account that manages conversion actions can upload adjustments. Our account can indeed manage conversion actions in the Google Ads admin though.

The conversion action in the original upload is the same as what is provided in the adjustment.

Thanks

Jonathan Cairo

Lead Solutions Engineer

Partnerships, implementations and instrumentation

Elevar | LinkedIn

[Google Ads API Forum Advisor]

Hello Jonathan,

Thank you for responding back to us.

With regards to the error you encountered, the INVALID_CONVERSION_ACTION error means that you are uploading a conversion along with a conversion action that does not belong or exist in the account you are mutating to. To avoid this, you can perform a conversion_action report request prior to your used conversion, in order to ensure that the conversion_action you are using indeed exists in your account.

I did a few test on my end and I can confirm that the conversion action id 6473885208 is indeed existing in the account 1353531503 as shown also on the result of your shared logs. However, I noticed that you mentioned that the adjustment was sent using this https://googleads.googleapis.com/v12/customers/4255759731:uploadConversionAdjustments which has a different customer id. The conversion action id is not existing on that account 4255759731. Thus, we suggest that you try to upload the adjustment using this account id 1353531503. As an additional information, you may also try changing the type conversion action type UPLOAD_CLICKS into WEBPAGE as indicated in this documentation.

Let us know if the issue would still persist on your end.

Regards,