Long time to get response data

[Kyotsu]

Dear Google Ads API support team,

We would like to inquire some information about Google Ads API.

Our system has still tried to fetch Google Ads data periodically for many customers with many data types.

Therefore we have many requests that were and will be sent to your system.

In a normal case, one request takes a very short time to download the response data.

However, sometimes our requests take a very long time to get the same things.

Then we have many troubles with other tasks depend on those data.

For example: Here is one of our requests

curl --location --request POST 'https://googleads.googleapis.com/v8/customers/3796348839/googleAds:search' \

--header 'Authorization: Bearer access_token' \

--header 'developer-token: developer_token' \

--header 'User-Agent: curl' \

--header 'Accept: application/json' \

--header 'login-customer-id: login_customer_id' \

--header 'Content-Type: application/json' \

--data-raw '{

"query": "SELECT segments.date,customer.id,customer.descriptive_name,ad_group.id,ad_group.name,campaign.id,campaign.name,feed_item.attribute_values,feed_item.end_date_time,feed_item.feed,feed_item.id,feed_item.start_date_time,feed_item.status,feed_item.url_custom_parameters,feed_item.policy_infos,metrics.all_conversions,metrics.all_conversions_value,metrics.clicks,metrics.conversions,metrics.conversions_value,metrics.cost_micros,metrics.engagements,metrics.impressions,metrics.interactions,metrics.interaction_event_types,metrics.video_views,metrics.cross_device_conversions,ad_group_ad.resource_name FROM feed_item WHERE segments.date BETWEEN '2021-07-08' AND '2021-07-17'",

"summary_row_setting": "SUMMARY_ROW_WITH_RESULTS",

"return_total_results_count": true,

"page_token": "",

"page_size": 10000

}'

When we send the request (Request-Id: pC6vg0G-ktXaHgOTPvWuUw) as cURL above, start at Wed, 28 Jul 2021 14:17:16 GMT.

Then we finish downloading the response data around at Wed, 28 Jul 2021 14:20:00 GMT.

It takes more than 2 minutes.

When we send another request (Request-Id: AHPAk1Y3e5B754ZI7NLAmg) as same cURL above, start at Fri, 30 Jul 2021 12:38:19 GMT

Then we finish downloading the response data around at Fri, 30 Jul 2021 12:38:22 GMT.

It takes only less than 3 seconds.

Please help us investigate the above problem or guide us on the way to decrease the delay time.

Thank you so much!

Best Regards,

FDH Team.

[Google Ads API Forum Advisor]

Hi Kyotsu,

Thank you for the detailed description of your concern.

Intermittent delays may vary or depend on factors such as network connections and possibly due to traffic. If you are encountering delays consistently and for prolonged periods, then it may indicate an underlying issue with the API's reporting.

That said, could you continue to observe for now and if the issue persists let us know immediately so our team can take a closer look? You may then provide the complete request and response logs, with their request-ids and send via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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