Offline conversions uploaded via API OperationAccessDenied.ACTION_NOT_PERMITTED

[wal...@sailogy.com]

Hello,

I am trying to use the SOAP API to track offline conversions.

My Developer Token has been approved this morning and according to my Api Center profile, my Access Level is Basic.

I started with this client library in python https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201506/advanced_operations/upload_offline_conversions.py 

But when I execute my code I am getting this error:

/Users/uolter/src/google_adwords/venv/bin/python /Users/uolter/src/google_adwords/upload_offline_conversions.py

No handlers could be found for logger "suds.client"

Traceback (most recent call last):

  File "/Users/uolter/src/google_adwords/upload_offline_conversions.py", line 88, in <module>

    main(adwords_client, CONVERSION_NAME, CLICK_ID, CONVERSION_TIME, CONVERSION_VALUE)

  File "/Users/uolter/src/google_adwords/upload_offline_conversions.py", line 57, in main

    response = conversion_tracker_service.mutate([upload_conversion_operation])

  File "/Users/uolter/src/google_adwords/venv/lib/python2.7/site-packages/googleads/common.py", line 296, in MakeSoapRequest

    for arg in args])

  File "/Users/uolter/src/google_adwords/venv/lib/python2.7/site-packages/suds/client.py", line 521, in __call__

    return client.invoke(args, kwargs)

  File "/Users/uolter/src/google_adwords/venv/lib/python2.7/site-packages/suds/client.py", line 581, in invoke

    result = self.send(soapenv)

  File "/Users/uolter/src/google_adwords/venv/lib/python2.7/site-packages/suds/client.py", line 619, in send

    description=tostr(e), original_soapenv=original_soapenv)

  File "/Users/uolter/src/google_adwords/venv/lib/python2.7/site-packages/suds/client.py", line 670, in process_reply

    raise WebFault(fault, replyroot)

suds.WebFault: Server raised fault: '[OperationAccessDenied.ACTION_NOT_PERMITTED @ class com.google.ads.api.serviceimpls.campaignmgmt.conversiontracking.conversion]'

Process finished with exit code 1

What should it be the cause of this error?

Please help me 

Thanks a lot.

Walter

[Anthony Madrigal]

Hello Walter,

The error you are receiving implies that you are using the REMOVE operator, which is not supported for the ConversionTrackerService. 

However, if you are using the ADD or SET operator here and are getting this error, then could you please send me through reply privately to author your SOAP XML request and response, so that I could try and see what is causing this issue?

Thanks,

Anthony

AdWords API Team

[wal...@sailogy.com]

Hello Anthony,

I can send to you here the request and response. It's not a secret. I just removed from the request my developer token:

Request

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201502" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="https://adwords.google.com/api/adwords/cm/v201502" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">

<SOAP-ENV:Header>

<tns:RequestHeader>

<tns:clientCustomerId>402-453-8112</tns:clientCustomerId>

<tns:developerToken>xxxxxxxxxxxxx</tns:developerToken>

<tns:userAgent>python (AwApi-Python, googleads/3.7.0, Python/2.7.5)</tns:userAgent>

<tns:validateOnly>false</tns:validateOnly>

<tns:partialFailure>false</tns:partialFailure>

</tns:RequestHeader>

</SOAP-ENV:Header>

<ns0:Body>

<ns1:mutate>

<ns1:operations>

<ns1:operator>ADD</ns1:operator>

<ns1:operand>

<ns1:googleClickId>CJ7A0_6K_scCFcWVGwodyB8IHA</ns1:googleClickId>

<ns1:conversionName>First Payment</ns1:conversionName>

<ns1:conversionTime>20150917 150000</ns1:conversionTime>

<ns1:conversionValue>1</ns1:conversionValue>

</ns1:operand>

</ns1:operations>

</ns1:mutate>

</ns0:Body>

</SOAP-ENV:Envelope>

Response

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201502">

<requestId>0005203cfb41a8400a819e47d0027667</requestId>

<serviceName>OfflineConversionFeedService</serviceName>

<methodName>mutate</methodName>

<operations>1</operations>

<responseTime>25</responseTime>

</ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Server</faultcode>

<faultstring>

[OperationAccessDenied.ACTION_NOT_PERMITTED @ class com.google.ads.api.serviceimpls.campaignmgmt.conversiontracking.offlinecon]

</faultstring>

<detail>

<ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201502">

<message>

[OperationAccessDenied.ACTION_NOT_PERMITTED @ class com.google.ads.api.serviceimpls.campaignmgmt.conversiontracking.offlinecon]

</message>

<ApplicationException.Type>ApiException</ApplicationException.Type>

<errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="OperationAccessDenied">

<fieldPath></fieldPath>

<trigger></trigger>

<errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</errorString>

<ApiError.Type>OperationAccessDenied</ApiError.Type>

<reason>ACTION_NOT_PERMITTED</reason>

</errors>

</ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

I am using the python code example listed in this page:

https://developers.google.com/adwords/api/docs/guides/importing-conversions

Please help me to sort out this issue since the request looks fine to me so I can't understand the error.

Thanks,

Walter

[Anthony Madrigal]

Hello Walter,

When you are adding a ConversionTracker, please make sure you meet the following conditions. I noticed that the clientCustomerId in your header belongs to an MCC account. Try to change it to the client account which the ConversionTracker belongs to.

Regards,

Anthony

AdWords API Team

[Walter Traspadini]

Hello Anthony,

I sorted out the issue just before midday.

Now, it works pretty good to me.

Thank you very much for the support.

We are going to change our CMS in django admin and put this api call in production.

Cheers,

Walter Traspadini