BatchJobs running 24h+

[Matteo Medda]

Hello, we have a series of batchJobs running since yesterday Example: customers / 6446882474 / batchJobs / 8425392828 They contain the creation of only two campaigns, so it is very strange that they are still running. Can you find out what the problem is? PS We use the GoogleAds API v9 (sdk php 12.1)

[Google Ads API Forum Advisor]

Hi Matteo,

Thank you for reaching out to the Google Ads API support team.

To investigate the issue further, could you please provide the complete request and response logs, with the request-id?

If you’re using a client library, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. 

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead by adding reference of this thread. 

Thanks,

Nirmita Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Matteo,

Thank you for reaching out to the Google Ads API support team.

Could you please try with latest version v10? If you are still facing issue,could you please provide the complete request and response logs, with the request-id?

[Matteo Medda]

Hi team,

any updates on this?

[Google Ads API Forum Advisor]

Hello Matteo,

Thanks for checking in. I have pinged the person looking into it to see what he found. I'll reach out when I've heard back from him.

Best,

Nadine Wang Google Ads API Team

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[Matteo Medda]

Hi team,

any updates on this?

Best,

Matteo

Matteo Medda EN - Tech Lead shopfully.com Follow us on LinkedIn

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[Google Ads API Forum Advisor]

Hello Matteo,

Thanks for checking in on this. I'm going to give some background followed by the next steps.

Background

It looks like we got to the bottom of this. Not all operations support partial failure, and batch jobs only accept operations that support partial failure because batch jobs will do retries for you if something initially fails. In some of these cases where the job is taking a long time, we're seeing operations that don't support partial failures. For example, this is something we see in our stack traces:

This operation cannot be used with "partial_failure"., at mutate_operations[2].conversion_goal_campaign_config_operation.

https://developers.google.com/google-ads/api/reference/rpc/v10/MutateConversionGoalCampaignConfigsRequest does not have partial_failure as an option. This means that this operations is not supported for batch jobs. 

Next Steps

On our side, we'll work towards failing faster when we see operations in the job that do not support partial failure. On your side, you can double-check to make sure there aren't any operations that do not support partial failure in your job; that would decrease the number of batch jobs you're seeing where the job is running for long periods of time.

Regards,