Shopping Ads BatchJob CANCELED without ant processed ops

[Miquel Isern Roca]

We are sending a BatchJob (id=3869988629) with product group operations for a single adgroup but it gets CANCELED automatically. We do not send any mutate operation to cancel it.

The BatchJob does not have errors nor download_url so we can't tell why it gets status CANCELED. 

The same issue is occurring with other BatchJobs on different campaigns of the same company, we expect those to be the same issue but we don't know what's wrong.

Could you provide us with some information on the matter? Maybe the reason of the Batchjob being canceled?

[Google Ads API Forum Advisor Prod]

Hi Miquel,

Thanks for posting your concern.

Could you clarify whether the issue is encountered in Google Ads API / AdWords API?

If the issue is indeed encountered in one of the said APIs, then please provide the following details via Reply privately to author option to further investigate:

• customer ID
• complete request and response logs with request ID and where we can see the issue

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Miquel Isern Roca]

Can't click on Reply privately to author. A popup tells me I don't have permissions to do so on this group.

Anything I can do about it?

[Miquel Isern Roca]

Update on the status of this issue. 

No solution nor cause of the problem has been found yet. I've been messaging privately with a forum advisor to provide BatchJob information to work on the issue but no progress has yet been made.

The same issue is still occurring repeatedly to the same company BatchJobs.

[Google Ads API Forum Advisor]

Hi Miquel,

Apologies for the extremely delayed response. A fix for this issue was submitted some time ago, so the problem should be resolved by now.

Please let me know if you see otherwise.

Thanks,
Ben, Google Ads API Team

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[Miquel Isern Roca]

Hello,

thanks for the update. We haven't seen any more occurrences of the problem although we are using the new GoogleAds API now instead. I'll try to let you know if we see any similar issues.

Miquel Isern Roca Python Software Engineer +44 (0)20 331 800 89

[Miquel Isern Roca]

Hello again,

Please ignore my previous message.

I was mistaken when I said we already use the new Google Ads API for these product group operations. We are still using AdWords API and seeing CANCELED BatchJobs on occasions. I'll send a new case with its BatchJob next time it happens.

Thanks,

Miquel Isern Roca Python Software Engineer +44 (0)20 331 800 89