Basic Access Tokens

[Josh Noren]

Has ANYONE in this group had a response from the Google API team? It seems like nobody is getting a response for a Basic token and the support is basically non existent. 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that your query is related to basic API access. Can you confirm with us whether you have applied for basic API access? If yes, share below details.

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
• Google Ads Manager Account ID.

Please note that access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist the user.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID:  Requested
• Cases ID: Requested
• Access type: Basic API access

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tPGwS:ref" (ADR-00232102)

Thanks,

Google Ads API Team

[Josh Noren]

MCC: 785-402-8992

Never got a case ID

This email, and any files transmitted with it, is confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail and delete the original message.

[Google Ads API Forum Advisor]

Hi,

Thank you for providing the additional information.

As informed earlier that the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist the user.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 785-402-8992
• Case ID: User is saying that they never got a case ID.

• Access type: Basic API access

Do reach out to the Google Ads API support team for any queries related to the API.

 

[Josh Noren]

Reaching out again. Never heard back. It has been over a month. Ridiculous. 

[Josh Noren]

Manager Account ID 785-402-8992 in ticket 7-5401000036290

It has been over a month without an update. 

[Google Ads API Forum Advisor]

Hi,

Note that the compliance team has already sent a response in ticket 7-5401000036290 to josh....@medaffect.com on April 26. Kindly reply through there to proceed with your application.

Also, please be informed that the concerns related to Google Ads API developer token access requests are out of scope for the Google Ads API support team, as our team specializes in Google Ads API related concerns and technical implementations only.

You can get back to us if you have any issues or concerns related to the Google Ads API.

[Josh Noren]

Good afternoon,

Following up AGAIN.

JOSH NOREN IT Manager | BuzzRx P: 954-361-4751 E: Joshua...@buzzrx.com Prescription Prices That Won't Sting

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[Josh Noren]

Can you please ask the API team to bump this up? It was expedited two weeks ago and I have heard nothing. That doesn't sound like expediting to me.

Manager Account ID 785-402-8992 in ticket 7-5401000036290

JOSH NOREN IT Manager | BuzzRx P: 954-361-4751 E: Joshua...@buzzrx.com Prescription Prices That Won't Sting

This email, and any files transmitted with it, is confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail and delete the original message.

[Josh Noren]

Following up here again as I have not heard back from the compliance team since their only response. Their response said it was being expedited. That was 2 weeks ago......

The lack of service is ridiculous