Make sure you agree to the customer data processing terms in conversion settings and try again., at conversion_adjustments[0]

[Eric Xu]

Hello teams,
when I use api to upload google enhancement conversion, I met below mistakes:

Response: partial_failure_error {
  code: 3
  message: "Make sure you agree to the customer data processing terms in conversion settings and try again., at conversion_adjustments[0]"
  details {
    type_url: "type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure"
    value: "\n\204\001\n\003\230\007\017\022_Make sure you agree to the customer data processing terms in conversion settings and try again.\"\034\022\032\n\026conversion_adjustments\030\000"
  }
}

And I am sure our customer account accept customer data processing terms.
can u help us to find issues?

this is debug level logs:


[2024-04-08 17:07:44,044 - DEBUG] Making request: POST https://accounts.google.com/o/oauth2/token
[2024-04-08 17:07:44,059 - DEBUG] Starting new HTTPS connection (1): accounts.google.com:443
[2024-04-08 17:07:45,190 - DEBUG] https://accounts.google.com:443 "POST /o/oauth2/token HTTP/1.1" 200 None
[2024-04-08 17:07:46,899 - DEBUG] Request
-------
Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments
Host: googleads.googleapis.com
Headers: {
  "developer-token": "REDACTED",
  "login-customer-id": "7514302876",
  "x-goog-api-client": "gl-python/3.9.6 grpc/1.62.0 gax/2.17.1 gccl/23.1.0 pb/4.25.3",
  "x-goog-request-params": "customer_id=2602785452"
}
Request: customer_id: "2602785452"
conversion_adjustments {
  gclid_date_time_pair {
    gclid: "Cj0KCQjwiMmwBhDmARIsABeQ7xSxzYADl8gym6_3D-bLds9UB-7Qcdw1_AGIyM8jmwNVOLKcELz-s5IaAmBmEALw_wcB"
    conversion_date_time: "2024-04-07 08:55:00+08:00"
  }
  order_id: "37432711"
  conversion_action: "customers/2602785452/conversionActions/11241119912"
  adjustment_type: ENHANCEMENT
  user_identifiers {
    hashed_phone_number: "b6a13e371fbe3a6f6e947b4400073e62ff0ac6f536f62be0eb2f7f0abe847cde"
  }
}
partial_failure: true


Response
-------
Headers: {
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
  "content-disposition": "attachment",
  "date": "Mon, 08 Apr 2024 09:07:46 GMT",
  "request-id": "ayoAZnLhcbrMYVYudWmvOQ"
}
Response: partial_failure_error {
  code: 3
  message: "Make sure you agree to the customer data processing terms in conversion settings and try again., at conversion_adjustments[0]"
  details {
    type_url: "type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure"
    value: "\n\204\001\n\003\230\007\017\022_Make sure you agree to the customer data processing terms in conversion settings and try again.\"\034\022\032\n\026conversion_adjustments\030\000"
  }
}
results {
}
job_id: 8279875721745594275


[2024-04-08 17:07:46,899 - INFO] Request made: ClientCustomerId: 2602785452, Host: googleads.googleapis.com, Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments, RequestId: ayoAZnLhcbrMYVYudWmvOQ, IsFault: False, FaultMessage: None

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

The ‘CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS’ error indicates that you've not accepted the customer data processing terms in the conversion settings page.

If you're trying to upload enhanced conversions for web or enhanced conversions for leads via the Google Ads API, I would recommend you to check the corresponding guides on Get Started with Enhanced Conversions for Web and Get Started with Enhanced Conversions for Leads to implement the prerequisites. Also, it appears that you are using '11241119912' as a conversion_action_id that was not created. Looks like it is a conversion_tracking_id. So, kindly use the correct conversion_action_id in the request. Also, confirm if you are still encountering the same issue even after following the prerequisites mentioned in the above guides.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOvHd:ref" (ADR-00230310)

Thanks,
 

Google Ads API Team

[Eric Xu]

Hi,

1. I have repeatedly checked our customer data processing terms, and it is accept

2. "11241119912" is a conversion_tracking_id, and I use it as a try method, seems it's wrong, so i have changed

I tried '6731257876' (it's a conversion action id), but the response showed the conversion action not found

[Google Ads API Forum Advisor]

Hi,

By checking with the customer ID: 2602785452, I observe that you have agreed to our customer data processing terms. So, could you confirm whether you are still encountering the 'CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS’ error?

With regard to the conversion action not found error, I see that the conversion_action_id: 6731257876 is not found within the uploading customer. This means that the specified conversion action is either not enabled or cannot be found within the uploading customer. Make sure the conversion action in your upload is enabled and is owned by the customer sending the upload request.

Also, confirm whether you're trying to upload enhanced conversions for web or enhanced conversions for leads via the Google Ads API.

[Eric Xu]

Now I only meet this err:
Can\'t use enhanced conversions with the specified conversion action., at conversion_adjustments[0].conversion_action

This is my API log details:
[2024-04-18 10:35:15,204 - DEBUG] Making request: POST https://accounts.google.com/o/oauth2/token
[2024-04-18 10:35:15,210 - DEBUG] Starting new HTTPS connection (1): accounts.google.com:443
[2024-04-18 10:35:16,281 - DEBUG] https://accounts.google.com:443 "POST /o/oauth2/token HTTP/1.1" 200 None
[2024-04-18 10:35:17,891 - DEBUG] Request

-------
Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments
Host: googleads.googleapis.com
Headers: {
  "developer-token": "REDACTED",
  "login-customer-id": "7514302876",
  "x-goog-api-client": "gl-python/3.9.6 grpc/1.62.0 gax/2.17.1 gccl/23.1.0 pb/4.25.3",

  "x-goog-request-params": "customer_id=7514302876"
}
Request: customer_id: "7514302876"
conversion_adjustments {
  gclid_date_time_pair {
    gclid: "Cj0KCQjw2uiwBhCXARIsACMvIU09QWMrJlMZEYJJvGkF-EsoswVYsBNdnfuMr9cqC4kdVmd3cQ0TNJQaAtKtEALw_wcB"
    conversion_date_time: "2024-04-14 14:26:19+08:00"
  }
  order_id: "37693845"
  conversion_action: "customers/7514302876/conversionActions/6793797327"
  adjustment_type: ENHANCEMENT
  user_identifiers {
    hashed_phone_number: "384e93de681427a3886d9811f1bc1a080aacfd22f80bbba7126fd8c489d629bd"

  }
}
partial_failure: true


Response
-------
Headers: {
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
  "content-disposition": "attachment",

  "date": "Thu, 18 Apr 2024 02:35:17 GMT",
  "request-id": "2I5oafPX0eI_AdJsW8UDyA"
}
Response: partial_failure_error {
  code: 3
  message: "Can\'t use enhanced conversions with the specified conversion action., at conversion_adjustments[0].conversion_action"
  details {
    type_url: "type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure"
    value: "\n\263\001\n\003\230\007\020\022DCan\'t use enhanced conversions with the specified conversion action.\0323*1customers/7514302876/conversionActions/6793797327\"1\022\032\n\026conversion_adjustments\030\000\022\023\n\021conversion_action"
  }
}
results {
}
job_id: 7268831391646773896


[2024-04-18 10:35:17,891 - INFO] Request made: ClientCustomerId: 7514302876, Host: googleads.googleapis.com, Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments, RequestId: 2I5oafPX0eI_AdJsW8UDyA, IsFault: False, FaultMessage: None

[Google Ads API Forum Advisor]

Hi,

Kindly note that the CONVERSION_ACTION_NOT_ELIGIBLE_FOR_ENHANCEMENT error occurs when the conversion_action supplied in the request is not eligible for enhanced conversions for web. In the Google Ads UI, make sure you check the 'Turn on enhanced conversions' box on the conversion action referenced in your request. 

Also, I am unable to find the conversion action ID: 6793797327 in the UI. Make sure you implement the prerequisites mentioned in the guide on Enhanced conversions for web.

I hope this clarifies.

[Eric Xu]

Hi teams,
he conversion action ID: 6793797327 is a test conversion, and it has been deleted, please ignore it

And the target conversion Id: 6731257876, and i still meet the same err: here are log details:

[2024-04-19 11:31:12,097 - DEBUG] Making request: POST https://accounts.google.com/o/oauth2/token
[2024-04-19 11:31:12,104 - DEBUG] Starting new HTTPS connection (1): accounts.google.com:443
[2024-04-19 11:31:13,152 - DEBUG] https://accounts.google.com:443 "POST /o/oauth2/token HTTP/1.1" 200 None
[2024-04-19 11:31:15,619 - DEBUG] Request

-------
Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments
Host: googleads.googleapis.com
Headers: {
  "developer-token": "REDACTED",
  "login-customer-id": "7514302876",
  "x-goog-api-client": "gl-python/3.9.6 grpc/1.62.0 gax/2.17.1 gccl/23.1.0 pb/4.25.3",
  "x-goog-request-params": "customer_id=7514302876"
}
Request: customer_id: "7514302876"
conversion_adjustments {
  gclid_date_time_pair {
    gclid: "Cj0KCQjw2uiwBhCXARIsACMvIU09QWMrJlMZEYJJvGkF-EsoswVYsBNdnfuMr9cqC4kdVmd3cQ0TNJQaAtKtEALw_wcB"
    conversion_date_time: "2024-04-14 14:26:19+08:00"
  }
  order_id: "37693845"

  conversion_action: "customers/7514302876/conversionActions/6731257876"

  adjustment_type: ENHANCEMENT
  user_identifiers {
    hashed_phone_number: "384e93de681427a3886d9811f1bc1a080aacfd22f80bbba7126fd8c489d629bd"
  }
}
partial_failure: true


Response
-------
Headers: {
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
  "content-disposition": "attachment",

  "date": "Fri, 19 Apr 2024 03:31:15 GMT",
  "request-id": "vaw_Ox6DaaxfZm7wqsfrYw"

}
Response: partial_failure_error {
  code: 3
  message: "Can\'t use enhanced conversions with the specified conversion action., at conversion_adjustments[0].conversion_action"
  details {
    type_url: "type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure"

    value: "\n\263\001\n\003\230\007\020\022DCan\'t use enhanced conversions with the specified conversion action.\0323*1customers/7514302876/conversionActions/6731257876\"1\022\032\n\026conversion_adjustments\030\000\022\023\n\021conversion_action"
  }
}
results {
}
job_id: 4290137564344682705


[2024-04-19 11:31:15,620 - INFO] Request made: ClientCustomerId: 7514302876, Host: googleads.googleapis.com, Method: /google.ads.googleads.v16.services.ConversionAdjustmentUploadService/UploadConversionAdjustments, RequestId: vaw_Ox6DaaxfZm7wqsfrYw, IsFault: False, FaultMessage: None

Process finished with exit code 0

[Google Ads API Forum Advisor]

Hi,

I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

[Eric Xu]

Any update?

[Google Ads API Forum Advisor]

Hello,

Not yet. I will continue to monitor our team's progress and let you know when I have any information to share.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOvHd:ref" (ADR-00230310)

Thanks,
 

Michael Cloonan Google Ads API Team

[Google Ads API Forum Advisor]

Hello,

The team has identified some incorrect data on the backend which was preventing some accounts from using this feature. They've fixed the underlying bad data and the source for that data, so accounts should no longer be affected by this issue going forward.

Please let me know if you're still encountering trouble using this feature.