Test Accounts Cancelled

[Dorian Kind]

Hi,

we have a Google Ads test manager acccount containing a couple of test accounts that we use for integration testing. Around two weeks ago, all of those accounts were cancelled, seemingly without any notice being sent to the account admin.

What's more, in contrast to regular Ads accounts that can be reactivated if they are cancelled for lack of spend, this doesn't appear to be an option in this case.

Is there anything we can do to un-suspend these accounts? Or at least understand why they were cancelled in the first place?

Thanks & Cheers

[Google Ads API Forum Advisor Prod]

Hi Dorian,

Thank you for reaching out. The test account is with “closed” status and all the test client accounts are invisible by default. To be able to see the test client accounts under the test manager account, you would need to click on the down arrow next to the test manager account number and then on the drop-down list click on the three vertical dots icon and select cancelled accounts.

Thanks and regards,
Xiaoming, Google Ads API Team

Xiaoming Google Ads API Team

ref:_00D1U1174p._5004Q28lLgW:ref

[Dorian Kind]

Hi Xiaoming,

thank you for your message. I'm still wondering why all of those accounts were suddenly closed and if there's any way to reactivate them so we don't have to set them all up again.

Best,

Dorian

[Google Ads API Forum Advisor Prod]

Hi Dorian,

Thank you for reaching out. As I said earlier the accounts created under the test manager account are test accounts by default and they have the “Closed” status in the first place. These accounts are not suddenly closed. To view them, you would need to click on the down arrow next to the test account number and then click the three vertical dots followed by ticking the cancelled accounts option.

Thanks and regards,
Xiaoming, Google Ads API Team

[Dorian Kind]

Hi Xiaoming,

I think we're having somewhat of a misunderstanding here. When we try to access these accounts over the API, we get a AuthorizationError.CUSTOMER_NOT_ACTIVE error. I assumed that this happens because the accounts are closed, but if I get you right then that's not the actual cause as all test accounts are closed in the first place(?).

So let me rephrase my question, how can we avoid the AuthorizationError.CUSTOMER_NOT_ACTIVE error when accessing our test accounts?

Best,

Dorian

[Google Ads API Forum Advisor Prod]

Hi Dorian,

Thank you for reaching out. AuthorizationError.CUSTOMER_NOT_ACTIVE indicates that the access is denied since the customer is not active. You would have to reactivate it by following the instructions in this article and then make the API call again. If you do have any other concerns, please share the complete request and response logs along with the client customer id for us to further investigate.

Thanks and regards,
Xiaoming, Google Ads API Team

 

[Google Ads API Forum Advisor Prod]

Hi Dorian,

If you are sending the request and response logs, please use the Reply privately to author option.

Thanks and regards,
Xiaoming, Google Ads API Team