Differnce in Google Call Time

[MWA]

Hi,

I'm using Google Adwords CallOnly campaign with Google Call Tracking feature, for that I'm using Twilio's number.
It works like a visitor searches for a keyword on mobile devices, Google shows my Twilio number which I've provided, when a visitor clicks a different number shows up on dialer, this particular number forwards on my twilio number, after that twilio number forwards call to my mobile phone.
After that I'm downloading calls with the help of AWQL

SELECT CampaignId,AdGroupId,AdGroupName,AdGroupStatus,CampaignName,CampaignStatus,CallDuration,CallStartTime,CallEndTime,CallerCountryCallingCode,
      CallStatus,CallType,AccountCurrencyCode,AccountDescriptiveName,AccountTimeZoneId,CustomerDescriptiveName,PrimaryCompanyName,Date,DayOfWeek
      FROM CALL_METRICS_CALL_DETAILS_REPORT WHERE CampaignStatus IN [ENABLED, PAUSED]

     
the problem is that, google api is provideing call start time some minutes before the actual time when the call is placed. e.g I'm testing, and making call on let's say 2016-03-16 03:30:00, twilio tells the actual time but google api says 2016-03-16 03:00:00, sometime the difference is around 30 minutes, sometime it is around 45 minutes.

Timezone of Google and Twilio accounts are same, and I'm also considering daylight saving time.

Please help me is it possible or I'm doing wrong something.

Thanks.

[Nadine Sundquist (AdWords API Team)]

Greetings!

I'll need a bit more data to figure out what may be happening. Could you please click Reply privately to author in the forum to send me an example of the report you downloaded and the customer ID? That would be a huge help.

Thanks,

Nadine, AdWords API Team

[Nadine Sundquist (AdWords API Team)]

Hello,

Thank you for providing the details. Unfortunately, from an API perspective, I'm not sure why this would be the case. I've asked a few folks around here and checked up on a few leads, but I still haven't found an explanation. In the AdWords user interface, if you click on the Dimensions tab followed by View:Call Details, you'll see that the data is the same there. That means this is more of a general AdWords question rather than being specifically related to the API. Please reach out to the general AdWords Community forum to see if they can help you with figuring out this mystery.

Cheers,

Nadine, AdWords API Team