Remarketing audience no users gathered

Jan Klat

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Apr 27, 2016, 8:59:52 AM4/27/16

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Hi, I'm trying to bulk create audiences via adwords API, everything works - the audience is created with right rules - basic ExpressionRuleUserList URL contains <string>... except there are actually no users in it.

I created two other audiences with the exact settings (except for the name of course) as the one created via API. One from user the API is using, the other from different account and both are working.

In attached screenshots you can see the three audiences

- [API] HQaeaD created via API

- [MANUAL] HQaeaD created from the same user in web UI

- [DOMI] HQaeaD created using my colleague's account

Any idea what to do in order to make the api audience work?

domi_rules.png

manual_rules.png

api_rules.png

audience_count.png

Shwetha Vastrad (AdWords API Team)

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Apr 27, 2016, 4:34:33 PM4/27/16

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Hi,

Could you provide the SOAP request and response logs for the API requests where the audience list was created? This will help me determine why the list created via the API is not populated. Please use Reply privately to author when responding.

Thanks,

Shwetha, AdWords API Team.

Josh Radcliff (AdWords API Team)

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Apr 28, 2016, 2:34:03 PM4/28/16

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Hi,

To use the built-in parameter for URL, please use a StringKey.name of url__, as described in the docs for StringKey.

Thanks,

Josh, AdWords API Team

Jan Klat

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May 3, 2016, 3:05:28 AM5/3/16

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Thanks a lot! My mistake...

By the way - for future purposes shouldn't the API return invalid stringKey instead of accepting the rule? If I were to post invalid StringRuleItem.StringOperator (like 'ERROR_CONTAIN' instead of 'CONTAINS') api returns error... So same bahaviour should occur here.

Dne čtvrtek 28. dubna 2016 20:34:03 UTC+2 Josh Radcliff (AdWords API Team) napsal(a):

Josh Radcliff (AdWords API Team)

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May 3, 2016, 8:44:50 AM5/3/16

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Hi,

Glad that solved the issue for you. I see your point on the error, but unfortunately the API can't differentiate between you inadvertently passing a key of "url" (when you meant "url__") vs. you intentionally passing a key of "url" because that's a custom parameter you plan to use in your remarketing tag (similar to "cartsize" in the custom tag parameters example). If the user list service forced you to pre-declare your key names, then it could detect this case, but it doesn't currently do that.