Store sales offline conversion is failing- Customer is not on the allow-list for store sales direct data

[Paid Media]

Hi Team,

We are facing an issue while accessing the store sales offline conversion via API. We are getting the error "Customer is not on the allow-list for store sales direct data".

In the past (the year 2020) we got our ad account whitelisted for this API and since then we have been able to access it via API and Google ads UI. But for the last couple of weeks, we have been getting into this issue. And now we are not able to create Store sales conversion action from Google Ads UI as well because the option to create it is not visible. It means that for sure that something has changed recently from the Google Ads side.

Could you please clarify why these API's starting to give the above error suddenly? And why our permission or whitelisting has been revoked?

Also, if possible please correct this behavior from your end or guide us on the next step to utilize this API again.

Thank you

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are facing an issue while accessing the store sales offline conversion via API. 

I would request you to provide us with the updated complete API logs (request and response with request-id and request header) that is generated at your end while encountering the mentioned error.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

 

This message is in relation to case "ref:_00D1U1174p._5004Q2pQhtP:ref"

Thanks,
 

Google Ads API Team