AdWords API intermittent issues right now?

[Frederick Vallaeys]

Our service which uses the AdWords API is encountering intermittent issues like the following. Is this a known issue that someone is working on?

ReportDownloadError.INTERNAL_SERVER_ERROR. (Error: ReportDownloadError.INTERNAL_SERVER_ERROR, FieldPath: , Trigger: Unexpected Internal Server Error)

 ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.

Thanks

[jinge zhang]

same problem here

9 out of 10 retries got the same problem

[Pem Scorch]

Same thing... I'm getting this today, as in significantly... please help. What's going on?

[Talha Khan]

Same problem for me too.

[hiromi hishida]

We have same errors, too.

Any updates or fix?

2020年5月12日火曜日 8時18分43秒 UTC+9 Frederick Vallaeys:

[Zweitze]

We have the same with reporting service - about 10% of accounts fail. Funny thing is, when the first report succeeds, then the following 30+ reports on the same account succeed as well. But the next different account may fail again.

We also get HTTP 500. For investigation we have sample response headers:

Name	Value
Content-Encoding
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
Content-Security-Policy	frame-ancestors 'self'
X-XSS-Protection	1; mode=block
Alt-Svc	h3-27=":443"; ma=2592000,h3-25=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Transfer-Encoding	chunked
Cache-Control	private, max-age=0
Content-Type	text/xml
Date	Tue, 12 May 2020 01:46:52 GMT
Expires	Tue, 12 May 2020 01:46:52 GMT
Server	GSE

Sample request:

<?xml version="1.0" encoding="utf-8"?>
<reportDefinition>
   <selector xmlns="https://adwords.google.com/api/adwords/cm/v201809">
       <fields>AccountDescriptiveName</fields>
       <fields>AccountCurrencyCode</fields>
       <fields>AccountTimeZone</fields>
       <fields>Impressions</fields>
   </selector>
   <reportName xmlns="https://adwords.google.com/api/adwords/cm/v201809">AccountInfo</reportName>
   <reportType xmlns="https://adwords.google.com/api/adwords/cm/v201809">ACCOUNT_PERFORMANCE_REPORT</reportType>
   <dateRangeType xmlns="https://adwords.google.com/api/adwords/cm/v201809">ALL_TIME</dateRangeType>
   <downloadFormat xmlns="https://adwords.google.com/api/adwords/cm/v201809">GZIPPED_XML</downloadFormat>
</reportDefinition>

I hope this helps.

[Google Ads API Forum Advisor Prod]

Hi All,

Thank you for your patience. I've taken a look at this issue internally with my team. Could you try your requests again and let me know if you're currently encountering the same issue?

Thank you,
Bryan, Google Ads API Team

ref:_00D1U1174p._5004Q1zLPM5:ref

[Frederick Vallaeys]

Hi Bryan,

Things seem back to normal on our end. Thanks for working in this!

Fred

[jinge zhang]

It's okay now, Thank you,  Bryan

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