call_view Report not providing calls information

[cv]

Hi,

I tried to get calls information from call_view report but it is not providing calls from Performance Max campaigns.

My Query:

SELECT 

                        call_view.call_duration_seconds

                        , call_view.call_status

                        , call_view.call_tracking_display_location

                        , call_view.caller_area_code

                        , call_view.caller_country_code

                        , call_view.end_call_date_time

                        , call_view.resource_name

                        , call_view.start_call_date_time

                        , call_view.type

                        , campaign.id

                        , campaign.name

                        , ad_group.id

                        , ad_group.name

                        , ad_group.status 

                    FROM call_view 

                    WHERE call_view.start_call_date_time > '2023-09-20'

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you are attempting to collect call information from the call_view resource via the Google Ads API, but you are encountering difficulties in obtaining this data specifically from Performance Max campaigns. In order to further investigate your issue, kindly provide us with the complete API logs (request and response with request-id and request header) generated at your end and uncropped UI screenshot of the Google Ads account where you are facing the issue.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pVUjH:ref"

Thanks,
 

Google Ads API Team

[Kurt]

We are having the same issue. All other call extension reporting has worked fine through the call_view report. We just started tested Performance Max and none of those calls show in this report. Is there some other report that should include the call extension data for Performance Max campaigns?

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that, Google Ads API supports Performance Max report data at campaign level, and not ad group level. This is working as expected if you’re getting empty data at ad group level reporting. So, make sure that you don't select an AdGroup when querying Performance Max campaigns, since no campaigns will be returned.

If you are fetching the report at campaign level but still encounter the issue, kindly provide us with the complete API logs (request and response with request-id and request header) generated at your end and the uncropped UI screenshot of the report that you are trying to fetch via the Google Ads API.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.