Slow audience list data populating

[ivan.k...@ostrovok.ru]

Hello everyone!

I'm having problem with slow audience list data updating.

I've created new audience list via API and uploaded around 2000 customer records as described here. It was done around 02+0300 on Monday. Since then this audience has had status "Populating..." in web interface. Isn't it a bit too long? In future I'll need to upload audiences with millions of records and update them on daily basis; I'm afraid if Google can handle this.

[googleadsapi...@google.com]

Hello Ivan,

If you uploaded the user list a couple of hours ago and seeing the Populating status via UI then it is expected. It takes 6 to 12 hours for a list to be populated with members, so you'll most likely see an "In Progress" status (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours. To know more about customer match considerations please refer this guide.

If the problem persists please share the SOAP logs(request and response) of the upload operation performed without redacting any data. You could refer this guide to enable logging for Java client library, for other client libraries please refer here. You could use reply privately to the author option while sharign the information requested.

Regards,
Sai Teja, AdWords API Team

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Also find us on our blog and discussion group:
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