SOAP-ERROR: Parsing WSDL

[cscho...@ambergreen.co.uk]

Hi,

Up until this morning our app has worked flawlessly however this morning suddenly the machine was unable to access google.com, resolve it or really interact with Google's services in any way.

The following was the response we received:

An error has occurred: SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://adwords.google.com/api/adwords/o/v201607/TargetingIdeaService?wsdl' : failed to load external entity "https://adwords.google.com/api/adwords/o/v201607/TargetingIdeaService?wsdl"

On every other machine on the network we have no problem connecting to any of Google's services. Would love this to be resolved before 4pm, UK Time as I was supposed to be demoing this new tool to the whole company at this time.

Previous running theory: The Adwords API has somehow been upset by something the App has done and perhaps blocked access. (Only problem with this theory is that we can't even resolve to the domain, so blocked access is unlikely)

Is there any issue with Google's services I should know about?

Cheers, Chris.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please delete it, destroy all copies of it and notify the sender. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Unless the intention to contract has been expressly manifest in this message, this message shall not be construed as a solicitation to contract nor an offer or acceptance of contractual obligations. If you contact us by email, we may store your details to aid communication. We may also monitor mail entering and leaving the company. The company takes reasonable precautions to ensure that our emails are virus free, however, we cannot accept responsibility for any virus transmitted by us and recommend that you subject any incoming email to your own virus checking procedures.

Registered Office: 125 Princes Street, Edinburgh, EH2 4AD

VAT No. 774 9365 77, Company Registered in Scotland No. 220655

[Michael Cloonan (AdWords API Team)]

Hello,

The AdWords API is up and running fine at the moment. The only way the API can restrict access to an app or customer is via RateExceededErrors, which do not prevent access wholesale to SOAP WSDLs, but are rather properly formatted SOAP responses from the API.

As you mentioned other machines on your network can access that resource, and I can access the resource, there must be some specific network configuration on that machine or at that machine's access point to the internet that is causing issues. Hopefully you have access to an IT department that may be able to help you troubleshoot your networking issues.

Regards,

Mike, AdWords API Team

[cscho...@ambergreen.co.uk]

Hi Michael,

That's a peculiar one, as it works maybe 70% of the time, yet is still intermittent.

Chris 

[cscho...@ambergreen.co.uk]

For the record after cleaning WSDL cache and disabling it a significant improvement in stability was experienced.

Chris