AuthenticationError.CUSTOMER_NOT_FOUND

[Kaylin Jeon]

When I try to get campaign with this customer_id=34766 it's throwing this error "AuthenticationError.CUSTOMER_NOT_FOUND"

Other customer_id are working correctly to me but not that customer_id.

When I check this customer_id on google adwords, it's valid customer_id. I don't know why it throwing that error.

[Joyce Lava]

Hi Kaylin,

First, the clientCustomerId format should be something like 123-456-7890. You might be using an incorrect clientCustomerId that's why you are receiving the AuthenticationError.CUSTOMER_NOT_FOUND error.

Regards,

Joyce, AdWords API Team

[Kaylin Jeon]

http://screencast.com/t/7hfawTf2T0

http://screencast.com/t/lukz1F9D58r

I'm attaching screen shot. As you can see, that's correct customer_id and this id is working on google adwords site.

And also I can see one campaign.

[Joyce Lava]

Hi Kaylin, 

Based on the screenshot you sent, the correct clientCustomerId is 697-551-2340. You need to set this as the clientCustomerId in the configuration file (ads.properties for Java client library).

Thanks and Regards,

Joyce, AdWords API Team

[Kaylin Jeon]

It's working correctly with that clientCustomerId.

Thank you very much!

[Joyce Lava]

Hi Kaylin,

I am glad to hear that it worked correctly.