InternalApiError.UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService of v201601

[Anna]

Hi,

We faced an issue today when we accessed AdGroupCriterionService of v201601.

Caused by: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:408) at java.lang.Class.newInstance(Class.java:433) at org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeserializer.java:104) at org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeserializer.java:90) at com.google.api.ads.adwords.axis.v201601.cm.ApiException.getDeserializer(ApiException.java:142) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483) at org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(BaseDeserializerFactory.java:154) at org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerAs(BaseDeserializerFactory.java:84) at org.apache.axis.encoding.DeserializationContext.getDeserializer(DeserializationContext.java:464) at org.apache.axis.encoding.DeserializationContext.getDeserializerForType(DeserializationContext.java:547) at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(SOAPFaultDetailsBuilder.java:157) at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1035) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(XMLNSDocumentScannerImpl.java:378) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2770) at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:117) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:649) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(SAXParserImpl.java:333) at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227) at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696) at org.apache.axis.Message.getSOAPEnvelope(Message.java:435) at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62) at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) at org.apache.axis.client.Call.invokeEngine(Call.java:2784) at org.apache.axis.client.Call.invoke(Call.java:2767) at org.apache.axis.client.Call.invoke(Call.java:2443) at org.apache.axis.client.Call.invoke(Call.java:2366) at org.apache.axis.client.Call.invoke(Call.java:1812) at com.google.api.ads.adwords.axis.v201601.cm.AdGroupCriterionServiceSoapBindingStub.get(AdGroupCriterionServiceSoapBindingStub.java:1702) at sun.reflect.GeneratedMethodAccessor4068.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483) at com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClientHandler.java:109) at com.google.api.ads.common.lib.soap.axis.AxisHandler.invokeSoapCall(AxisHandler.java:230) at com.google.api.ads.common.lib.soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:62) at com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServiceClient.java:92) at com.sun.proxy.$Proxy154.get(Unknown Source) at sun.reflect.GeneratedMethodAccessor4067.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483) at com.yahoo.mb.common.mon.MonProxyAdWords.invoke(MonProxyAdWords.java:66) at com.sun.proxy.$Proxy154.get(Unknown Source)

could you please let us know what could have caused it?

Thanks,
Anna

[Anthony Madrigal]

Hi Anna,

Are you still encountering this issue? Does this only happen when using the AdGroupCriterionService? 

Could you please send me your SOAP request and response via reply privately to author? You can enable logs by following these instructions.

Thanks,

Anthony

AdWords API Team

[Anna]

Hi Anthony,

Thanks for your quick reply. We've noticed that the call went through when it was tried again. This is the first time we've encountered this exception and it happened only in AdGroupCriterionService. Do you still want us to send the SOAP request? What are some of the reasons we can get this exception?

Thanks,
Anna

[Anthony Madrigal]

Hi Anna,

No need to send me your SOAP logs. I'm glad to hear you were able to resolve your issue. The UNEXPECTED_INTERNAL_API_ERROR is a common error that typically happens when there are some issues with the AdWords API server. 

Sometimes, there are other issues that may cause this error to be reoccurring, so I was asking for your logs to make sure this was not the case.

Please let us know if you have any other questions or concerns with the API!

Cheers,

Anthony

AdWords API Team