Customer Match: Different behaviour between google ads interface, python sdk and rest api

[rahul...@decision-tree.com]

Hi all,

I have been trying to write a script for customer match but getting different behaviours in

google ads interface, python sdk and rest API. I am using the same data ( 10000 rows of csv file with email id, first name, last name, country code etc.).

From the interface, it successfully loads data with a match rate of 91-100 %.

With python sdk, the match rate is always 0 %.

With rest api (As in the google docs), match rate is 91-100 % but the user list size

always shows 0 size.  Also, the rest api accepts only one of the columns. Either it is email_id or address info or phone number but never together. This is not the case when uploading using python sdk or the interface.

For reference, I am using this:

https://developers.google.com/google-ads/api/rest/reference/rest/v10/customers.offlineUserDataJobs

Please help

Thanks

[Google Ads API Forum Advisor]

Hi Rahul,

Thank you for reaching out to the Google Ads API support team.

For us to further check this discrepancy, can you provide us the complete request and response logs with the request-id?

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Princess Pamela Google Ads API Team

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