resource_count_limit_exceeded_error even when the resource count limit is NOT exceeded

[Stiofán Ó Riain]

Hi all

Thanks for looking at my question.

Let's say my campaign has 500 IPs blocked in the "IP exclusions" list.

I want to block another two IPs.

So I unblock two IPs, wait five minutes (during this five minute wait I can see they're unblocked in the Google Ads UI), and then I try to block the two new IPs.

I always get the following error:

Request with ID '<some-id>' has failed. Google Ads failure details: resource_count_limit_exceeded_error: This request would exceed a limit on the number of allowed resources. The details of which type of limit was exceeded will eventually be returned in ErrorDetails. 

So it seems the Google API isn't picking up on the fact I've already made room for the two new IPs.

Is this a known issue? How can I resolve it?

Thanks

[Stiofán Ó Riain]

Note I am using the PHP version of the Google Ads library v8.

[Google Ads API Forum Advisor]

Hi Stiofán,

Thank you for raising your concern to my team. Allow me to provide support here.

To investigate the issue, could you provide the following details?

• Report for the specific campaign showing that it has 500 IP exclusions initially. Please provide its complete request and response logs with request ID and request header generated on your end
• Provide the complete request and response logs with request ID and request header generated on your end for unblocking the 2 IP addresses
• Provide the complete request and response logs with request ID and request header generated on your end for blocking the new 2 IP addresses

You can provide the requested details via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Also, could you try to wait for some time after the API requests have been executed for unblocking the 2 IP addresses to give it time to be registered in the backend?

Regards,

Ernie John Blanca Tacata Google Ads API Team

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