ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[marco_f]

Hello,
It seems that a kind of timeout in your backend raise an error "ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND" for some customers.

if we split the request, in three requests (with 3 groups of campaignids) instead of one request for all the account , the request will be successful

An example below :

clientCustomerId: 8873503309

<?xml version="1.0" encoding="utf-8"?>
<reportDefinition>
    <selector xmlns = "https://adwords.google.com/api/adwords/cm/v201409">
        <fields>Date</fields>
        <fields>CampaignName</fields>
        <fields>CampaignId</fields>
        <fields>AdGroupId</fields>
        <fields>AdGroupName</fields>
        <fields>KeywordId</fields>
        <fields>Id</fields>
        <fields>AdNetworkType2</fields>
        <fields>AdType</fields>
        <fields>Device</fields>
        <fields>IsNegative</fields>
        <fields>AveragePosition</fields>
        <fields>AverageCpc</fields>
        <fields>Clicks</fields>
        <fields>Impressions</fields>
        <fields>Cost</fields>
        <dateRange>
            <min>20150401</min>
            <max>20150401</max>
        </dateRange>
    </selector>
    <reportName xmlns = "https://adwords.google.com/api/adwords/cm/v201409">PERFORMANCE_REPORT</reportName>
    <reportType xmlns = "https://adwords.google.com/api/adwords/cm/v201409">AD_PERFORMANCE_REPORT</reportType>
    <dateRangeType xmlns = "https://adwords.google.com/api/adwords/cm/v201409">CUSTOM_DATE</dateRangeType>
    <downloadFormat xmlns = "https://adwords.google.com/api/adwords/cm/v201409">CSVFOREXCEL</downloadFormat>
</reportDefinition>

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<reportDownloadError>
    <ApiError>
        <type>ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND</type>
        <trigger>Unable to read report data</trigger>
        <fieldPath></fieldPath>
    </ApiError>
</reportDownloadError>

Could you have a look please ?
Thanks,

[Josh Radcliff (AdWords API Team)]

Hi,

We're aware that some users are encountering this issue with the AD_PERFORMANCE_REPORT and are looking into it. I'll post an update here as soon as I have more information.

In the meantime, you might try setting includeZeroImpressions to true, as that will exclude zero impressions and potentially avoid this issue.

Thanks,

Josh, AdWords API Team

[marco_f]

Thank you for the update.

Marc

[Josh Radcliff (AdWords API Team)]

Hi Marc,

A fix for this issue went out last night (4/14). Please let me know if you are still seeing this problem in today's report requests.

Thanks,

Josh, AdWords API Team

[MarcF]

Hi Josh,

It's working perfect !

Many thanks,

Marc