Google Ads Basic Access application no response since October 2023

[Ajay Singh]

Dear support,

I am reaching out regarding our Google Ads Basic Access application submitted on 2023-10-19. The application details can be found here: https://support.google.com/adspolicy/contact/new_token_application

As of today, we have not received any feedback. Following forum advice, we also filled out an additional form on 2023-11-22, available here: 2023-11-22
https://support.google.com/adspolicy/contact/contact_ads_api?sjid=16070069684490863902-EU

Google Ads Manager Account (MCC) ID: 914-045-2205
Cases ID: -

We kindly request an update on our application status.

Thank you for your assistance.

[Ajay Singh]

@Google Ads API Forum Advisor: Just checking in to see if you've had a chance to respond.

[Ajay Singh]

Day 2 of no response..

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the Basic access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Basic access with the below details.

• Google Ads Manager Account (MCC) ID: 914-045-2205

• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qWvYU:ref"

Thanks,
 

Google Ads API Team

[Ajay Singh]

Thank you for the response.

We've never received any case ID.