Suddenly : [403] The caller does not have permission. The developer token is only approved for use with test accounts. To access non-test accounts, apply for Basic or Standard access

[Matthias Kompanik]

Hi,

from one to the other day we got the message while connecting the API:

[403] The caller does not have permission. The developer token is only approved for use with test accounts. To access non-test accounts, apply for Basic or Standard access

I checked the OAuth ->  its valid and active (but I also renewed it.......)

I checked the Developertoken -> it is already for Basic access ( but I also resetted it .....)

When I did some testing with the parameters and even a new Oauth -> a new message appears:

The caller does not have permission. Developer token is not allowed with project '1029114633741'.

This ID is a Dataset we use vor Bigquery and Google Analytics (loading).

What could be here a relation, what is not functional anymore?

Has someone Ideas?

Thanks, Matthias

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you are getting “The caller does not have permission” error while using Google Ads API. The error messages you're encountering indicate that your developer token is not authorized to access the non-test account you're trying to use it with. This is because your developer token is only approved for use with test accounts. To access non-test accounts, you need to apply for Basic or Standard access.

To apply for a basic access level developer token, I would recommend you to fill out the basic access application form. You may check this documentation on Basic access for more information. Once you fill the basic access application form, the compliance team will send you an email regarding your application.

I hope this helps. Kindly get back to us if you have any further queries.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qW0w9:ref"

Thanks,
 

Google Ads API Team

[Matthias Kompanik]

Thank you for your advise,

but did you read, that our developer token already has Basic Access? It worked already for more than a year!

Nevertheless, maybe you need it, and I will fill out the application again... maybe it helps.

Matthias

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Upon checking further, I understand that you have requested for basic API access. If the problem continues even after obtaining the necessary access, please provide us with the Google Ads account along with the complete API logs (request and response with request-id and request header) along with the screenshot of the error message for further investigation.
 
You can send the details via Reply privately to the author option, or direct private reply to this email.