Developer Token Basic Access requested 3 weeks ago with no reply

[Mike Reese]

Hi Google Ads team,

I submitted a Basic Access Request for my Developer Token ~3 weeks ago and have been awaiting a decision without any reply. My account is still showing as Test Account - it's not even marked as "pending" yet.

Google Ads Manager Account: 815-741-3164

I don't have a Case ID from the compliance team because I haven't received any confirmation or information emails at all yet.

 Is there any chance you can provide me an update on the status of this? It's currently a blocker for our development.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 815-741-3164
• Cases ID: Not Received
• Access type: Basic Access

Do reach out to the Google Ads API support team, for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02s06pn:ref" (ADR-00228068)

Thanks,
 

Google Ads API Team

[Mike Reese]

Thank you for bringing visibility to this. We still haven't seen any activity on the account - it's still showing as Test Account, not pending, and still no Case ID or outreach from the compliance team. For our own planning purposes, what's the timeline we can expect an update at?

[Google Ads API Forum Advisor]

Hi,

I would like to inform you that the case Id will be present in the auto generated email from the compliance team after submitting the application form. 

Kindly note that the concerns related to access requests are out of scope for the Google Ads API support team, as our team specializes in Google Ads API related concerns and technical implementations only. 

@Compliance team, please confirm if you are able to assist in the below access request and the user did not receive the Case Id.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 815-741-3164

• Case ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

[Mike Reese]

Resolved --

Thank you so much for the assistance!

Thank you as well, Compliance Team!