local_services_lead_conversation.phone_call_details.call_recording_url

[Oksana Sulyma]

Hi team!

I can pull local_services_lead_conversation.phone_call_details.call_recording_url via API.

How can I actually listen for recording using this URL? When I thy to open it in browser, I get permission denied, of cause as I'm not logged in.

The use case I can retrieve phone_call_details.call_recording_url for multiple accounts we serve. I have only API access to that accounts. Am I able to reach the recordings? Documentation link will be super helpful.

Thanks!

Oksana

[Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Unfortunately, directly accessing phone call recording URLs using the Google Ads API is not currently supported. These URLs are typically restricted to authorized users within the Google Ads account. To access the call recording URL, you must sign in with an email address that has at least read-only access to the Google Ads client account that owns the campaign that the lead is associated with. Requesting all conversations at once can be a time-consuming request, so you should filter conversations by lead. I would recommend you to check this Local Services lead conversation for more information, 

You can use the following query :

SELECT local_services_lead_conversation.id, local_services_lead_conversation.event_date_time, local_services_lead_conversation.message_details.text FROM local_services_lead_conversation WHERE local_services_lead.id = {lead.id}

You can try making a request using the Search or SearchStream by passing the customer Id. Also, you can use Query Builder to create your query and Query Validator to validate your query. 

Thanks and Regards.

The Google Ads API team.

[Oksana Sulyma]

Thanks for the confirmation team!